At a Glance
- Tasks: Lead a team of Legal Recoveries Specialists in debt recovery and client management.
- Company: Dynamic firm located in Derby, focused on debt recovery services.
- Benefits: Competitive salary, bonus potential, career development, and 25 days holiday.
- Other info: Enjoy a vibrant work environment with social events and staff discounts.
- Why this job: Make a real impact in debt recovery while developing your leadership skills.
- Qualifications: Experience in debt recovery or contact centre supervision preferred.
The predicted salary is between 40500 - 49500 £ per year.
The Team Leader is responsible for supervising a team of Legal Recoveries Specialists in our Debt Services team, who are responsible for taking on pre-litigated matters and making and receiving high volumes of calls on behalf of the firm’s client to recover aged debt.
The role focuses mainly on day-to-day supervision of the team, conducting reviews on the Legal Recoveries Specialist's matters, overseeing quality, call performance and making recommendations for training and continuous improvements. The Team Leader will not only handle key client accounts but also provide department managers with updates on revenues recovered and performance against established KPIs. This Team Leader role reports to the Head of Debts Services and the Debt Recovery Manager. We are ideally looking for candidates from a consumer collections/debt recovery background, but other contact centre team leaders or recoveries team leaders with relevant skills would be considered. The role is full time, 36.25 hours per week, based at our new head offices at Pride Park, Derby.
Key Responsibilities
- Supervise the day-to-day work and operations of the Legal Recoveries Specialists in the Debt Recovery team, specifically focusing on the non-contested clients.
- Work closely with the Debt Recovery Managers and Head of Debts Services on departmental matters, ensuring a smooth process between pre & post-litigation matters.
- Run own senior-level caseload of debt recovery matters.
- Contribute to business development activities for the department, including working on client pitches and tenders and attending client meetings where necessary.
- Ensure financial targets are met within the department, both on a personal and team level.
- Ensure that all firm-wide and departmental SLAs and procedures are followed.
- Assist junior fee-earner with their own caseload; offering support and guidance where needed.
- Run regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.
- Produce management information as required by the Debt Recovery Managers.
- Liaise directly with clients where necessary and be their day-to-day contact.
- Continually upskill personal knowledge of the litigation process and debt recovery, become an expert in all matters and share this with the wider team.
Skills, Knowledge and Expertise
- Preferably have prior debt recovery experience in an energy or utilities setting.
- Previous supervisory experience in a contact centre environment or legal setting.
- Be able to work alone and manage your own caseload.
- Have a genuine desire and interest in working in a contentious area of the law.
- Have excellent time management skills and the ability to work to tight deadlines with your caseloads.
Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered.
Benefits
- Competitive salary.
- Bonus potential.
- Great working environment at our Derby head offices.
- Car parking provided by the firm.
- Career development opportunities.
- 25 days holiday plus bank holidays.
- Options to buy & sell 1 week’s holiday.
- 1 week’s holiday carry over.
- Extra day off for your birthday.
- Staff card discount scheme for local shops.
- Social days and evenings on the firm.
- Staff discounts on legal services.
Team Leader employer: Flint Bishop LLP
At Flint Bishop, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Swansea. As a Recoveries Specialist, you'll not only receive a competitive salary and comprehensive benefits but also enjoy ample opportunities for professional growth and development, all while making a meaningful impact on people's lives. Our commitment to employee well-being is reflected in our flexible working hours, generous holiday allowance, and a culture that values teamwork and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Flint Bishop LLP. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Flint Bishop LLP.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Flint Bishop LLP. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Flint Bishop LLP and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Flint Bishop LLP how you can be a team player!
How to prepare for a job interview at Flint Bishop LLP
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Flint Bishop LLP.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Flint Bishop LLP's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
