At a Glance
- Tasks: Lead strategic client relationships and drive engagement in debt recovery services.
- Company: Flint Bishop, a top UK law firm with a strong Debt Services practice.
- Benefits: Competitive salary, bonus potential, career development, and generous holiday allowance.
- Other info: Enjoy social events, staff discounts, and opportunities for professional growth.
- Why this job: Shape client engagement strategies and make a real impact in a dynamic legal environment.
- Qualifications: Experience in managing client relationships and leading teams in regulated sectors.
The predicted salary is between 51750 - 63250 £ per year.
Flint Bishop is a leading UK law firm with a strong and growing Debt Services practice, advising major utility providers, commercial suppliers and B2B organisations across debt recovery, litigation and enforcement. We are seeking an experienced Head of Client Engagement to play a pivotal role in shaping and managing our most strategic client relationships, while leading a high-performing client management and client services function based in Derby.
This role reports to the Head of Debt Services, and can be based in our Derby, Sheffield or Leeds office, with visits to clients. Monday to Friday 36.25 hours.
Key Responsibilities
This is a senior leadership role with responsibility for direct client ownership, commercial growth, and team leadership. The successful candidate will act as a trusted senior contact for key clients, driving engagement, identifying opportunities to grow and evolve services, and ensuring consistently high standards of delivery across our debt recovery, litigation and enforcement offerings.
- Direct management of a portfolio of Flint Bishop's most strategic and complex client relationships.
- Overall leadership and line management of the Client Management and Client Services teams supporting the Debt Services practice.
- Acting as a senior escalation point for clients, ensuring issues are resolved promptly, professionally and constructively.
- Proactively identifying opportunities to deepen and grow client relationships, including spotting unmet needs and emerging trends within client portfolios.
- Leading the development and evolution of products and services to meet client requirements, working closely with legal, operational and compliance teams.
- Promoting opportunities across the wider firm, ensuring clients benefit from Flint Bishop's full range of legal services and expertise.
- Supporting new business development activities, tenders and client onboarding, particularly within utilities (B2C and B2B) and commercial supply chain (B2B) sectors.
- Working collaboratively with partners and senior stakeholders to cross-sell services and develop joined-up client solutions.
- Using MI and client feedback to identify service improvements, growth opportunities, and risks across the client base.
- Embedding a strong, client-centric culture within the team, balancing commercial objectives with regulatory, conduct and customer care expectations.
Skills, Knowledge and Expertise
You will be able to demonstrate:
- Significant experience managing strategic client relationships, ideally within debt recovery, litigation, enforcement, utilities or other regulated sectors.
- Proven experience leading, motivating and developing client management and client services teams.
- A strong commercial mindset, with experience identifying, developing and delivering growth opportunities within existing client accounts.
- The ability to translate client needs into practical product or service development.
- Excellent stakeholder management skills, with credibility at senior client, partner and internal leadership level.
- A structured, data-driven approach to service performance, client reporting and continuous improvement.
- The ability to operate calmly and effectively in complex or high-pressure environments.
- A legal qualification is not essential; however, experience working closely with legal and operational delivery teams in a regulated environment is important.
Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered.
Benefits
What we offer?
- Competitive salary
- Bonus potential
- Career Development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 week's holiday
- 1 week's holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services
Head of Client Engagement - Debt Recovery employer: Flint Bishop LLP
Flint Bishop is an exceptional employer, offering a dynamic work environment in Derby where you can thrive as the Head of Client Engagement in our Debt Recovery team. With a strong focus on employee growth, competitive salaries, and a supportive culture that values collaboration and innovation, we empower our staff to build meaningful client relationships while enjoying benefits like extra holiday for your birthday and discounts on local services. Join us to be part of a leading law firm that prioritises both professional development and a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Engagement - Debt Recovery
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Flint Bishop LLP, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Head of Client Engagement - Debt Recovery
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Flint Bishop LLP, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Flint Bishop LLP and the specific role of Head of Client Engagement - Debt Recovery. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Flint Bishop LLP’s culture!
How to prepare for a job interview at Flint Bishop LLP
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Flint Bishop LLP.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Flint Bishop LLP.
