At a Glance
- Tasks: Lead the operational delivery of exciting products from concept to launch in a fast-paced environment.
- Company: Join FlightStory, a media and investment company on a mission to inspire healthier communities.
- Benefits: Competitive salary, dynamic work culture, and opportunities for personal and professional growth.
- Other info: Thriving in a fast-paced, entrepreneurial environment is key to success here.
- Why this job: Be at the forefront of product launches and make a real impact in a growing business.
- Qualifications: Experience in operations, ecommerce, or supply chain management is essential.
The predicted salary is between 50000 - 65000 £ per year.
We are a media and investment company, and we are on a mission to elevate the stories, build the communities, and support the founders that inspire a happier, healthier humanity. We scale creator-led media, ventures and communities.
ROLE MISSION
Own the end-to-end operational delivery of The Diary of a CEO / Behind The Diary product ecosystem, ensuring products are sourced, launched, delivered, and replenished effectively to support both launches and ongoing growth. This role sits across ecommerce operations, supply chain, merchandising, buying, and product delivery. You will be responsible for managing suppliers, overseeing stock and inventory planning, coordinating operational timelines, and ensuring products move from concept through to launch smoothly and efficiently. Acting as the operational owner across the product function, you will balance commercial performance, customer demand, operational efficiency, and delivery execution - helping maximise revenue while minimising operational risk. You will work closely with the Head of Product & Ecommerce to bring new products to market, owning operational readiness, supply planning, inventory management, and launch execution. This is a hands-on role within a fast-growing business, with the opportunity to help build and scale the operations and supply chain function as the product ecosystem expands.
KEY OUTCOMES
- Own stock and inventory management, ensuring optimal stock levels across all products while minimising stockouts and overstock risk.
- Manage replenishment cycles and stock continuity to maintain availability of best-selling products while controlling excess inventory.
- Build accurate, data-led demand forecasts based on sales trends, marketing activity, and launch plans to inform buying and supply decisions.
- Source, onboard, and manage suppliers and manufacturers, ensuring quality, reliability, and strong commercial terms.
- Support buying and range planning by ensuring products are sourced, costed, and ordered in line with demand and commercial objectives.
- Own product development and operational delivery timelines from concept through to launch, coordinating across product, creative, suppliers, and operations teams.
- Improve end-to-end operational and supply chain efficiency across production, logistics, fulfilment, and ecommerce operations.
- Ensure all launches are operationally ready with the right stock levels, planning, and delivery timelines in place.
- Monitor and optimise margins through cost control, supplier negotiation, and operational efficiencies.
- Work cross-functionally with product, ecommerce, growth, and creative teams to ensure seamless execution.
CORE COMPETENCIES
- Strong experience in operations, ecommerce, merchandising, buying, supply chain, or product operations.
- Deep understanding of operational processes across production, logistics, fulfilment, inventory, and ecommerce environments.
- Experience managing suppliers, stock planning, forecasting, and operational delivery.
- Strong commercial and financial acumen, with understanding of margins, profitability, and cost structures.
- Excellent project and stakeholder management skills, with the ability to manage multiple timelines and priorities simultaneously.
- Data-driven mindset with experience using insights to inform forecasting, operational planning, and buying decisions.
- Strong problem-solving skills with the ability to adapt quickly in fast-paced environments.
- Act as the central operational lead across ecommerce, supply chain, merchandising, and product delivery.
- Operationally minded, with a focus on scalability, efficiency, and continuous improvement.
YOU’LL THRIVE HERE IF
- You enjoy building structure and operational processes within a scaling business.
- You’re highly organised and comfortable managing multiple moving parts simultaneously.
- You balance commercial thinking with operational execution.
- You enjoy solving problems proactively and keeping projects moving forward.
- You’re comfortable working hands-on and taking ownership from concept through to delivery.
- You thrive in fast-paced, entrepreneurial environments where priorities evolve quickly.
- You care deeply about quality, customer experience, and operational excellence.
IDEAL BACKGROUND
- Experience in operations, ecommerce, retail, merchandising, supply chain, consumer products, or creator-led brands.
- Proven track record managing suppliers, production timelines, stock planning, and operational delivery.
- Experience supporting product launches and scaling operational processes within a growing business.
- Strong understanding of forecasting, inventory management, fulfilment, and supply chain optimisation.
- Experience working closely with cross-functional teams across product, ecommerce, creative, and growth.
- Comfortable operating both strategically and hands-on within a scaling environment.
Operations Manager in London employer: FlightStory
At FlightStory, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. Our commitment to employee growth is evident through hands-on opportunities in a fast-paced environment, where you can directly impact our mission of elevating stories and supporting communities. With a focus on operational excellence and innovation, we offer a unique chance to thrive in a role that balances strategic thinking with practical execution, all while being part of a passionate team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in operations, supply chain, and ecommerce can benefit the company. Keep it concise and focus on your achievements that relate directly to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in operations, ecommerce, and supply chain management, as these are key areas for us at FlightStory.
Showcase Your Problem-Solving Skills:We love candidates who can think on their feet! Include examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us you're ready to thrive here.
Be Data-Driven:Since we value a data-led approach, mention any experience you have with forecasting, inventory management, or using insights to inform decisions. This will resonate well with our operational mindset.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at FlightStory
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operations, ecommerce, and supply chain management. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage stock levels, supplier relationships, and operational timelines.
✨Showcase Your Data-Driven Mindset
Prepare to talk about how you've used data to inform your decisions in previous roles. Bring examples of how you've built demand forecasts or optimised inventory based on sales trends. This will show that you understand the importance of a data-led approach in operations.
✨Demonstrate Problem-Solving Skills
Think of a few challenges you've faced in your previous roles and how you overcame them. Be ready to explain your thought process and the steps you took to resolve issues, especially in fast-paced environments. This will highlight your adaptability and proactive nature.
✨Align with Their Mission
Familiarise yourself with FlightStory's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of supporting creators and building communities. This shows genuine interest and cultural fit.
