At a Glance
- Tasks: Coordinate and manage scheduling for aviation training, ensuring top-notch customer service.
- Company: Join FlightSafety International, the leading aviation training company worldwide.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement potential.
- Why this job: Be part of a dynamic team that enhances aviation training experiences globally.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The Regional Scheduling Specialist is focused on streamlined and broadscale scheduling support for all FlightSafety external customers, ensuring a best-in-class customer service experience and scheduling efficacy. The Regional Scheduling Specialist coordinates and secures client training for assigned FlightSafety customer accounts. This role will work interactively across the full Customer Support organization (Internal Scheduling, Strategic Scheduling and Client Services) and will work closely with Sales to optimize the customer and client experience.
Tasks and Responsibilities
- Act as the dedicated scheduling resource for assigned regional customer accounts
- Manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling.
- Proactively engages and continuously communicates with critical cross-functional partners (i.e. Sales, Operations, Safety, etc.) to deliver a one-stop interface experience for our customers with an emphasis on timely coordination of information and accuracy of scheduled reservations
- Understands and adheres to regulatory requirements, including country specific guidance, and verifies training objectives and documentation
- Proficient in scheduling issue resolution to determine impacts and works cross functionally to create and execute on a plan of action to address schedule adjustments based on client and/or customer need
- Identify scheduling concerns and determine impact while working cross functionally to find resolutions with minimal impact to the customer and/or client’s schedule
- Collaborates closely with the internal schedulers and the client service representatives to enrich the interactive success of the Customer Support department at every FlightSafety learning center
- Understand FlightSafety’s suite of products and services to offer customers additional training, when available, to enhance the overall training experience and further generate sales and revenue
- May perform other related activities as assigned or requested
Minimum Education
Bachelor’s degree preferred or one (1) – two (2) years’ related experience and/or training, or equivalent combination of education and experience
Minimum Experience
One (1) – two (2) years’ experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination.
Knowledge, Skills, Abilities
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation
- Uses critical thinking to identify and optimize matrixed scheduling solutions
- Demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience
- Results oriented with the demonstrated ability to motivate and impact cross-functional partners to achieve objectives
- Demonstrated flexibility to interact with a variety of clients, customers and employees across all FlightSafety Learning Center locations
- Flexibility in working schedule and responsive support to client needs or changes
- Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.
Regional Scheduling Specialist employer: FlightSafety
FlightSafety International is an exceptional employer, offering a dynamic work environment in Farnborough that fosters professional growth and development for aviation instructors. With access to state-of-the-art training facilities and a commitment to excellence, employees benefit from comprehensive training resources, a collaborative culture, and opportunities to work with a diverse clientele from around the globe. Join us to be part of a leading team dedicated to shaping the future of aviation training.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Scheduling Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FlightSafety. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FlightSafety before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Scheduling Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FlightSafety:Your cover letter is your chance to shine! Tell us why you want to work at FlightSafety specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FlightSafety!
How to prepare for a job interview at FlightSafety
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
