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For Companies At a Glance
- Tasks: Lead and enhance guest experiences across multiple venues while ensuring operational excellence.
- Company: Join Red Engine, the creative force behind Flight Club and Electric Shuffle.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and private healthcare.
- Why this job: Be part of a dynamic team that values creativity and innovation in hospitality.
- Qualifications: Experience in multi-site operations and strong leadership skills required.
- Other info: Embrace a diverse culture where every voice matters and growth is encouraged.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
Hello, we are Red Engine, the team behind the award‑winning global brands Flight Club and Electric Shuffle. We are obsessed with disrupting the hospitality industry by creating and delivering the best possible experience – across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We love what we do and are proud to be included in the Sunday Times Best Places to Work 2025. With a total of 19 incredible venues throughout the UK, and a further 16 around the globe, we have ambitious plans and are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
Purpose & Scope
The Venue Operations Manager is responsible for delivering exceptional guest experiences and ensuring operational excellence across multiple Flight Club and Electric Shuffle venues in the North Region (Manchester, Leeds, Newcastle, Liverpool, Glasgow, Edinburgh). It provides strategic leadership and hands‑on support to General Managers, driving consistency, compliance, and commercial success. It also plays a key role in opening new venues and embedding brand standards across all operations.
Key Responsibilities
- Oversee day‑to‑day operations across all venues in the region, ensuring service delivery meets brand standards.
- Monitor compliance with licensing, food safety, health & safety, and all statutory requirements.
- Conduct regular audits and risk assessments, implementing corrective actions where necessary.
- Champion operational excellence and coach venue teams to achieve excellence.
- Own the People agenda for the region, including recruitment, training, development, performance management, ER cases, engagement and succession planning.
- Support long‑term resource planning and ensure venues are prepared for seasonal and future demands.
- Lead induction and onboarding for new General Managers, including probation reviews.
- Foster a positive, inclusive, collaborative and high‑performance culture aligned with company values.
- Partner with Finance to review budgets, monitor revenue, and control costs to achieve profitability targets.
- Analyse sales data and implement strategies to drive growth and improve performance.
- Contribute to the development and execution of the regional strategic plan to deliver business objectives and growth targets.
- Forecast and plan for future operational needs, ensuring venues are prepared for seasonal and long‑term demands.
- Act as operational project lead for new venue launches, ensuring systems and processes are in place.
- Oversee recruitment and resourcing for new openings in line with project timelines.
- Provide transition support and act as the main point of contact for new venue management.
- Build strong partnerships with Head Office teams (HR, Finance, Marketing, L&D, Maintenance) to ensure effective communication and delivery of initiatives.
What We’re Looking For
- A commercially minded, highly organised leader with experience managing multi‑site operations.
- Strong knowledge of hospitality compliance and operational standards.
- Excellent people leadership skills with a proven ability to inspire and develop teams.
- Ability to manage projects, budgets, and deliver results in a fast‑paced environment.
- Ability to regularly travel between venues in the region, and occasionally visit our Head Offices in Islington, North London.
Benefits
- Competitive pay
- Annual bonus
- 33 days annual leave inclusive of Bank Holidays
- Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday – Saturday, and free game hire)
- Private healthcare
- Regular team socials and weekly lunch in venue
- Monthly learning and development classes, quarterly team‑building events
- Summer and Christmas socials
- Help@hand 24/7 health support
- Free access to therapy, nutritionists, and physiotherapists
- Weekly lunch in venue
Here at Red Engine, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you’re passionate about contributing to a culture of inclusion and collaboration, please apply.
Venue Operations Manager in Leeds employer: Flight Club
Contact Detail:
Flight Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Red Engine. Attend events or join online groups where you can meet potential colleagues and learn more about the company culture.
✨Tip Number 2
Prepare for interviews by researching Red Engine's brands and values. Think about how your experience aligns with their mission to disrupt the hospitality industry and be ready to share specific examples of your past successes.
✨Tip Number 3
Show your passion! When you get the chance to chat with someone from the team, let them know why you're excited about the Venue Operations Manager role and how you can contribute to creating exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Red Engine family and being part of something special.
We think you need these skills to ace Venue Operations Manager in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about creating exceptional guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in multi-site operations and people leadership. We love seeing how your skills align with our mission at Red Engine!
Be Specific: Use specific examples from your past roles to demonstrate your achievements and how you've driven operational excellence. We appreciate concrete evidence of your capabilities and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Venue Operations Manager role. We can’t wait to hear from you!
How to prepare for a job interview at Flight Club
✨Know the Brand Inside Out
Before your interview, dive deep into Red Engine's brands like Flight Club and Electric Shuffle. Understand their unique selling points, values, and what sets them apart in the hospitality industry. This knowledge will not only impress your interviewers but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Venue Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, driven operational excellence, and fostered a positive culture in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges in multi-site operations and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Your Commercial Mindset
Highlight your experience with budgets, revenue monitoring, and cost control. Be prepared to discuss how you've used data analysis to drive growth and improve performance in past roles. This will align well with the company's focus on commercial success and operational excellence.
