Duty Manager - Birmingham

Hello, we're Flight Club, the award-winning birthplace of Social Darts and the home of unexpected, ridiculous joy! We've taken the traditional game and reinvented it for the 21st century with multiplayer games that eliminate any need for counting by reimagining games into fast-paced, exciting social experiences with action replays for ultimate bragging rights.

With our successful venues across London, Birmingham, Manchester, Leeds, Bristol, and Scotland and venues further afield in the USA and Australia, we have ambitious growth plans ahead. We're always striving for excellence and to bring more memorable moments to our guests.

We are currently looking for a driven and passionate Duty Manager to join us for the ride in Flight Club Birmingham.

The Job

• Supporting the General Manager and AGM in leading the venue both operationally and from a people perspective.
• Look after our People:

• Identify recruitment needs, advertise, interview, recruit and induct new team members.
• Assist the GM on ensuring business and personal objectives are implemented and reviewed on a regular basis within the team.
• Evaluate employees' performance and report to GM.
• Keep day-to-day activities organized and efficient.
• Deal with employees' schedule changes, absences, replacements, to ensure smooth operation of the business.

• Improve the administration and efficiency of the venue ensuring consistently high standards of communication within the company and externally.
• Contribute to the profitability of the venue by supporting the GM.

• Ensure that the highest possible levels of customer service are delivered by the team at all times.
• Ensure any complaints are dealt with in a prompt and professional manner.
• Ensure the team serves all products to company and brand specification.

Experience as a Manager is important, but attitude and finding the right fit comes first for us. To join the Flight Club Family, you'll need to embody and embrace the values that make us: innovation, passion, togetherness and warmth. We're passionate about what we do, working together to provide an unforgettable experience for our guests. But, we don't rest on our laurels; we're fearless and innovative, always looking for ways to push the boundaries in our roles.

What you get

• A competitive salary plus tronc.
• Free lunches when you're working.
• Great staff discount.
• Excellent career development opportunities.
• Great social events.

Here at Flight Club, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply.

Fancy joining our family? Apply Now.