At a Glance
- Tasks: Support clients with travel needs and enhance their experience with proactive solutions.
- Company: Join FCM, a global leader in travel management with a vibrant culture.
- Benefits: Enjoy exclusive travel discounts, career development, and comprehensive health plans.
- Other info: Participate in fun social events and wellness challenges while enjoying flexible working hours.
- Why this job: Be part of a dynamic team that embraces change and challenges the norm.
- Qualifications: 2+ years as a Travel Consultant with strong client focus and GDS experience.
The predicted salary is between 30000 - 40000 € per year.
About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
Shift Pattern: This role follows a 4 on 4 off shift pattern, with 12-hour shifts from 08:00 to 20:00 or 20:00 to 08:00.
You will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy, passion and ‘think different’ attitude to any challenge and be able to collaborate effectively with internal and external stakeholders—working both independently and in a team environment. You will be attentive to client and traveller needs.
Qualifications
- Minimum of 2 years experience as a Travel Consultant
- Experience in GDS – Amadeus
- Extensive industry and travel knowledge
- Extensive fares knowledge
- Strong client focus and service ethic
- Positive and open-minded attitude with a willingness to adapt
- Languages - Desirable
What's in it for you
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: Clear career pathways and resources to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: An hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care.
- Health & Wellbeing Challenges: Monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching.
- And Much More: A range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Service Hub 24/7 Consultant employer: Flight Centre
FCM is an exceptional employer that champions a vibrant and inclusive work culture, offering 24/7 support and a dynamic environment for its Service Hub Consultants. With exclusive travel discounts, comprehensive health plans, and clear career development pathways, employees are empowered to thrive both personally and professionally. The company prioritises well-being through initiatives like Active Hour and engaging social events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Hub 24/7 Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Service Hub Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching FCM and their unique culture. Understand their values and think about how your experience aligns with their mission. Show them you’re not just another candidate, but someone who truly gets what they’re about!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the role. Highlight your travel consultancy experience and your knack for client service. Keep it engaging and authentic—let your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Hub 24/7 Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Hub Consultant role. Highlight your travel consultancy experience and any relevant skills that match what FCM is looking for. We want to see how you can bring your unique flair to our team!
Show Off Your Passion:Let your enthusiasm for travel and customer service shine through in your application. Share specific examples of how you've gone above and beyond for clients in the past. We love seeing candidates who are genuinely excited about making travel smoother and smarter!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's industry-specific. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the FCM family!
How to prepare for a job interview at Flight Centre
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially around GDS systems like Amadeus. Familiarise yourself with current trends and challenges in corporate travel, as this will show your passion and expertise during the interview.
✨Show Your Client Focus
Prepare examples that highlight your strong client focus and service ethic. Think of specific situations where you went above and beyond for a client or resolved a tricky issue. This will demonstrate your ability to meet client needs effectively.
✨Embrace the Culture
FCM values a vibrant culture and a 'think different' attitude. Be ready to discuss how you can contribute to this culture. Share your experiences with teamwork and collaboration, and don’t hesitate to express your enthusiasm for social events and team-building activities.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the company. Inquire about their approach to employee development or how they handle challenges in the travel industry. This shows your genuine interest and helps you assess if FCM is the right fit for you.
