Technical Deployment Manager EMEA - London, UK

The Technical Deployment Manager is responsible for coordinating the deployment and hyper-care support of corporate technology products and projects within EMEA, covering Equity and the Partner Network. This role requires a candidate with strong operational and technical expertise, the ability to follow a global deployment framework, and a solid understanding of Flight Centre corporate brands. The Technical Deployment Manager will collaborate closely with stakeholders to ensure the successful end-to-end deployment of technology solutions.

What You'll Do

• Lead and manage corporate technology migration and deployment requirements, partnering with stakeholders to ensure successful delivery.
• Develop detailed technical run sheets and integrate them into end-to-end deployment plans.
• Act as a technical Subject Matter Expert (SME), contributing to impact assessments and deployment strategy.
• Oversee technical deployment activities, including system configuration, testing, and execution.
• Facilitate cutover activities and calls, driving accountability and ensuring smooth implementation.
• Communicate project status, milestones, risks, and progress updates clearly to stakeholders throughout the deployment lifecycle.
• Plan and lead go-live and post-deployment hypercare activities, ensuring support structures and BAU transition processes are in place.
• Build and maintain strong cross-functional relationships with internal teams, stakeholders, and third-party vendors to support successful delivery.
• Ensure adherence to deployment frameworks, best practices, and agile methodologies while supporting enhancements and partner onboarding initiatives.
• Drive continuous improvement by capturing lessons learned, refining processes, and fostering a solution-focused, accountable culture.

What We're Looking For

• Tenacious & proactive.
• Focuses on the solution not the problem.
• Finds the best (most efficient) way forward.
• Able to quickly adapt to changing priorities and business needs.
• Forward thinking, anticipate problem areas and take steps to improve.
• Demonstrates excellent open and honest communication with stakeholders.
• Must be able to adapt to and help others embrace change.
• Able to challenge the status quo and push back on stakeholders at all levels if can see a better way/disagree with what is being proposed.
• Able to use strategic planning methods to ensure we are set up to successfully deliver.
• Able to juggle several responsibilities competently.
• In-depth knowledge of our corporate systems.
• Able to manage multiple tasks and stakeholder requirements.
• Flexible with hours during migration.

Preferred Qualifications

• 2 years plus experience in a Flight Centre Systems/consultant/Specialist Technology Role focusing on Corporate.

What You'll Enjoy

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team.
• Career progression - empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events.
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.