At a Glance
- Tasks: Lead technical delivery for exciting travel tech projects and ensure seamless integration.
- Company: Join Flight Centre Travel Group, a global leader in the travel industry with a vibrant culture.
- Benefits: Enjoy flexible working, discounted travel, career progression, and wellness initiatives.
- Other info: Work in a fun, inclusive environment with opportunities for global collaboration.
- Why this job: Be part of a passionate team that loves travel and values your contributions.
- Qualifications: Experience in technical delivery, Agile methodologies, and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women.
About the role
The Technical Delivery Manager is responsible for the end to end technical delivery of the M&E Single Operating Model programme, ensuring all technical workstreams are planned, coordinated, and executed to schedule and to the required standard. The primary focus of the role is the delivery of the integration between our M&E operational booking platform and Dynamics, and the associated finance systems development, working closely with the Integration Tech Lead, Senior Integration Developer, and Finance Systems technical team. The role also coordinates technical dependencies across wider Corporate Technology teams including Content & Workflow, Platform Services, Data, and Reporting, acting as the central point of accountability for technical delivery across the programme.
About You
You’re an experienced Technical Delivery Manager or Programme Delivery professional with a proven track record of delivering complex technology initiatives across multiple teams and stakeholders. Ideally, you've worked within corporate travel, Meetings & Events, or another multi-system technology environment. You have strong Agile delivery experience, including managing teams through Azure DevOps, and are confident overseeing delivery plans, risks, dependencies, and governance. You work closely with Product Managers and Product Owners to turn requirements into successful delivery outcomes. A strong communicator and relationship builder, you can engage effectively with both technical and business stakeholders. You thrive in fast-paced, global environments, balancing competing priorities while maintaining a focus on delivery and customer value.
You'll bring:
- Proven technical delivery or programme management experience.
- Strong Agile/Scrum delivery expertise and Azure DevOps experience.
- Experience managing risks, dependencies, and cross-functional delivery.
- Excellent stakeholder management and communication skills.
- Strong prioritisation, problem-solving, and decision-making abilities.
- A self-driven, collaborative, and accountable approach.
Nice to have:
- Experience integrating operational platforms with ERP systems, particularly Microsoft Dynamics 365 Finance & Operations.
- Experience within corporate travel, Meetings & Events, or related technology sectors.
- Knowledge of finance, invoicing, or back-office systems.
- A degree in Technology, Finance, or a related field.
You'll be comfortable working with global teams across multiple time zones, with flexibility to travel internationally when required.
Our award-winning work perks
- Flexible/hybrid working model - a mix of remote and office work.
- Discounted travel for family and friends - booked by our in-house travel team.
- Career progression - empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events.
- Active Hour – an hour set aside each week to spend on your well-being.
- Bronze-level health cash plan - claim cash back against a range of medical services.
- Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Technical Delivery Manager in London employer: Flight Centre
Flight Centre Travel Group is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the well-being and growth of its employees. With a strong focus on professional development, generous benefits including travel discounts, and a collaborative environment, this global engineering leadership role provides the opportunity to shape the future of Order Management Automation while working alongside passionate travel enthusiasts. Join us in a dynamic setting where innovation meets stability, and every 'Flightie' is valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Delivery Manager in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Flight Centre who are looking for fresh talent for roles like Technical Delivery Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Flight Centre and give you a leg up for your Technical Delivery Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Technical Delivery Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Technical Delivery Manager in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Technical Delivery Manager role at Flight Centre.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Technical Delivery Manager position at Flight Centre.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Flight Centre.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Flight Centre's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Technical Delivery Manager.
How to prepare for a job interview at Flight Centre
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Flight Centre.
