About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
About the role
As a Technical Account Manager, you will be responsible for significant revenue retention, identification of growth opportunities, commercial negotiation and delivering a winning strategy for FCM’s largest corporate customers. Using the customer business goals and objectives as the roadmap, you will work with the customer to ensure the smooth running and optimisation of their tech stack optimising performance and user experience and introducing enhancements where it would be of benefit to the customer goals and program objectives.
About you
• A proven competency and understanding of TMC technology with a minimum of 5 years operational experience
• An in-depth knowledge of GDS systems – Amadeus, Sabre and Galileo
• Understanding of online booking tools, namely Concur, Cytric (ideally FCMB) and their travel settings and preferencing metrics
• Knowledge and expertise of travel technology tools and how the work within a managed travel ecosystem
• Preferred knowledge of FCM Platform and the FCM technology stack
• Knowledge of TMC front, mid and back office systems
• An analytical mindset and have the ability to interpret data in a way that aligns with customer/internal goals and strategies and develops actionable insights
• Exceptional networking skills and have the ability to develop new relationships and sustain and grow existing ones
• Willingness to recommend new processes, services and systems to optimize program success
• A strong multi tasker with the ability to deliver projects and tasks in a timely and efficient manner
• Result driven mindset that can lead change whilst being able to adapt and innovate
• Have the capacity to identify gaps and define issues in a clear and cohesive manner
What's in it for you.
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Technical Account Manager in London employer: Flight Centre
At Corporate Traveller, we pride ourselves on being an exceptional employer, offering a vibrant culture that celebrates diversity and inclusivity. Our commitment to employee growth is evident through clear career pathways and comprehensive training resources, while our unique benefits, such as exclusive travel discounts and wellness initiatives, ensure a rewarding work-life balance. Join us in our London Bankside office, where your ambition and drive will be nurtured in a dynamic environment dedicated to achieving excellence together.
