At a Glance
- Tasks: Drive customer success and growth while building strong relationships with key clients.
- Company: Join Corporate Traveller, a leading brand in the Flight Centre Travel Group.
- Benefits: Enjoy exclusive travel discounts, career development, and vibrant social events.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact in business travel and help clients thrive.
- Qualifications: Experience in customer management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
About Corporate Traveller
At Corporate Traveller, we’re on a mission to take business travel to the next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.
Role Summary
As a Customer Success Manager for Corporate Traveller, your purpose will be to drive customer profitability, retention, and growth. You will contribute new business and achieve maximum revenue for your team by ensuring the adaptation of Corporate Traveller across your portfolio of key clients. A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers.
Preferred Qualifications
- Experience in customer/account management
- Ability to clearly articulate knowledge about products, services and value propositions to customers
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & Social Perks: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Regional Assistant Customer Success Manager in London employer: Flight Centre
At Corporate Traveller, we pride ourselves on being an exceptional employer, offering a vibrant culture that celebrates diversity and inclusivity. With access to exclusive travel discounts, comprehensive health plans, and clear career development pathways within the global Flight Centre Travel Group, our employees thrive in an environment that prioritises personal growth and well-being. Join us to be part of a passionate team dedicated to taking business travel to the next level while enjoying a range of social perks and wellness initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Assistant Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Corporate Traveller on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching Corporate Traveller's values and mission. Think about how your skills align with their goals of making travel easier and more valuable for customers. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience in customer/account management can drive profitability and retention. Use specific examples that highlight your successes and how you can bring that to Corporate Traveller.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Corporate Traveller!
We think you need these skills to ace Regional Assistant Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about helping customers and driving success. Share why you’re passionate about customer service and how you can contribute to taking Corporate Traveller to the next level.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer/account management. We love seeing how your skills align with our mission, so don’t be shy about showcasing your achievements and how they relate to the role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure you articulate your knowledge about products and services without fluff. This will help us understand your value proposition quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Corporate Traveller!
How to prepare for a job interview at Flight Centre
✨Know Your Stuff
Make sure you’re well-versed in Corporate Traveller’s mission and values. Understand their approach to customer success and how they blend personal service with technology. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to understand client needs and adapt services accordingly.
✨Demonstrate Your Value Proposition Knowledge
Be ready to discuss how you can clearly communicate the value of Corporate Traveller’s offerings. Think about how you would present their services to potential clients and be prepared to answer questions on how you can drive profitability and retention.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in customer success or how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
