At a Glance
- Tasks: Lead and enhance employee experiences to create extraordinary guest journeys.
- Company: Scott Dunn, a luxury travel company with a global presence and boutique culture.
- Benefits: Inclusive workplace, growth opportunities, and a focus on employee wellbeing.
- Other info: Join a dynamic team committed to excellence and diversity.
- Why this job: Shape a vibrant culture and make a real impact in the luxury travel industry.
- Qualifications: Senior HR experience, strategic mindset, and a passion for people development.
The predicted salary is between 75600 - 92400 £ per year.
About Scott Dunn
Founded in 1986, Scott Dunn has been creating extraordinary travel experiences for four decades. We operate across the UK, USA, Singapore, and Hong Kong — a genuinely global business with the culture and attention to detail of a specialist boutique.
As part of the Flight Centre Travel Group, we benefit from the scale, infrastructure, and global reach of one of the world's largest travel companies — while maintaining the distinctive identity, values, and ways of working that make Scott Dunn, Scott Dunn.
Our three values — In the Know, In the Detail, and Inspiring — are not aspirational statements. They shape how we hire, how we develop our people, how we serve our guests, and how we hold ourselves to account. The Head of People Experience will be their custodian.
This is a role for someone who knows that extraordinary guest experiences begin with extraordinary employee experiences. Scott Dunn is one of the world's leading luxury travel companies — a brand built on deep expertise, meticulous attention to detail, and a genuine passion for creating journeys that stay with people for life.
The Opportunity
This is a senior, strategic role with genuine scope. You will be a trusted partner to the Global Managing Director, a custodian of Scott Dunn's culture, and the architect of a people experience that matches the brand's reputation for excellence.
You will hold full accountability for the People function across UK and Asia — spanning talent, learning and development, culture, employee relations, wellbeing, and the annual People budget. You will collaborate closely with our SVP USA and Americas PX team as well as the wider FCTG group, helping to shape a globally consistent, locally nuanced people experience across all four Scott Dunn markets.
This is a role for someone who thrives on connecting people strategy to commercial outcomes — and who understands that the way a team feels about where they work has a direct bearing on the experience they create for guests.
What We're Looking For
You will be an experienced, senior people leader — someone who has operated at or close to SWOT/Exec level and who brings both the strategic thinking and the personal credibility to make an impact from day one.
- Significant HR business partnering experience at senior level, across commercial, consumer-facing businesses
- A proven track record of designing and delivering people strategies that move the needle — evidenced in engagement scores, retention, culture, or capability
- Experience owning and driving a Great Place to Work programme, or equivalent employee engagement framework
- Leadership of L&D strategy, including leadership development and talent pipeline programmes
- Full budget ownership within a People function
- The confidence and credibility to influence at board level — and the humility to get into the detail when it matters
- Experience managing and developing a team of HR, Talent & L&D professionals
- Knowledge of UK employment law; familiarity with Singapore or Hong Kong practices is an advantage
- CIPD Level 5 or equivalent
You will be:
- Strategic and commercially minded — someone who sees people strategy through a business lens, not just an HR one
- A natural relationship builder who is able to credibly and effectively influence at Senior Leader level
- Detail-oriented without losing sight of the bigger picture — very much In the Detail and In the Know
- Calm under pressure, decisive when it counts, and genuinely passionate about building an engaging and motivating culture
- Someone who finds the luxury travel world exciting — and who wants to be part of an exceptional and unique brand with an exciting growth story
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
People Experience Leader– Scott Dunn in London employer: Flight Centre
Flight Centre Travel Group is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the well-being and growth of its employees. With a strong focus on professional development, generous benefits including travel discounts, and a collaborative environment, this global engineering leadership role provides the opportunity to shape the future of Order Management Automation while working alongside passionate travel enthusiasts. Join us in a dynamic setting where innovation meets stability, and every 'Flightie' is valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land People Experience Leader– Scott Dunn in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Flight Centre!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Flight Centre.
We think you need these skills to ace People Experience Leader– Scott Dunn in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Flight Centre. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Flight Centre and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Flight Centre. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Flight Centre's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Flight Centre
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Flight Centre.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Flight Centre will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Flight Centre and how you would contribute to adapting HR strategies.
