At a Glance
- Tasks: Manage seamless onboarding for clients in EU equity markets and optimise processes.
- Company: Join FCM, a global leader in travel management with a vibrant culture.
- Benefits: Enjoy exclusive travel discounts, career development, and health cash plans.
- Other info: Embrace a supportive workplace that prioritises diversity and employee well-being.
- Why this job: Be part of a dynamic team that values innovation and client success.
- Qualifications: Strong organisational skills and experience in operational onboarding are essential.
The predicted salary is between 30000 - 40000 € per year.
About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
About the role
We’re looking for an Operational Onboarding Specialist to join our Operational Onboarding team and play a key role in delivering seamless onboarding experiences for new and existing clients across European equity markets. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and is passionate about delivering exceptional outcomes. Working closely with internal stakeholders and cross-functional teams, you’ll help ensure operational readiness, support testing and go-live activities, and continuously improve onboarding processes. As part of a collaborative and delivery-focused team, you’ll contribute to building efficient, scalable onboarding practices that support business growth and client success.
What you’ll do
- Manage the end-to-end operational onboarding setup for new clients entering EU equity markets, working closely with Client Implementation Managers (CIMs).
- Support operational onboarding activities for existing clients expanding into additional EU equity markets.
- Coordinate and execute testing activities across operational workflows and systems to ensure successful client go-live outcomes.
- Partner with CIMs and TIMs to support Hypercare activities and resolve onboarding-related operational issues.
- Develop and maintain onboarding process documentation and contribute ideas to optimise and streamline existing ways of working.
- Communicate onboarding requirements, testing plans, and operational instructions across internal and regional stakeholder groups.
- Ensure onboarding activities are delivered accurately, efficiently, and within agreed timelines.
About you
You’re a highly organised operational professional who enjoys bringing structure to complex processes and delivering a great client experience. You’re comfortable working across multiple stakeholders, managing competing priorities, and maintaining strong attention to detail.
You’ll bring:
- Strong knowledge of FCM operations (essential).
- Experience working with operational onboarding, implementation, or client delivery processes.
- Knowledge of systems including Amadeus (GDS), Dynamics, Protas, Viaxio and Compleat (desirable).
- Excellent communication and stakeholder management skills.
- Strong organisational skills with exceptional attention to detail.
- A proactive and self-motivated approach to work.
- The ability to identify opportunities to improve processes and drive operational efficiency.
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Operational Onboarding Specialist in London employer: Flight Centre
FCM is an exceptional employer that champions a vibrant and inclusive work culture, offering employees the chance to thrive in a dynamic environment while delivering outstanding client experiences. With a strong focus on career development, exclusive travel discounts, and comprehensive health benefits, FCM empowers its team members to grow professionally and personally, all while enjoying a supportive atmosphere that celebrates diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Onboarding Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at FCM on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the onboarding role. This can give us valuable insights and help you stand out.
✨Tip Number 2
Prepare for the interview by understanding FCM's operations inside out. Familiarise yourself with their systems like Amadeus and Dynamics. We want to see that you’re not just interested in the role, but that you’re ready to hit the ground running!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed complex processes in the past. We love candidates who can demonstrate their ability to bring structure and efficiency to operational challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of the FCM family. Let’s make it happen!
We think you need these skills to ace Operational Onboarding Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with operational onboarding and client delivery processes. We want to see how your skills align with what we do at FCM!
Showcase Your Organisational Skills:As an Operational Onboarding Specialist, being organised is key. Use your application to demonstrate how you've managed complex processes in the past. We love seeing examples of your attention to detail!
Communicate Clearly:Strong communication is essential for this role. Make sure your written application is clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively with stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Flight Centre
✨Know Your Stuff
Make sure you have a solid understanding of FCM's operations and the specific role of an Operational Onboarding Specialist. Familiarise yourself with the systems mentioned in the job description, like Amadeus and Dynamics, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities and attention to detail. Think of situations where you successfully managed complex processes or competing priorities, as this will resonate well with the team at FCM who values structure and efficiency.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role involves communicating with various stakeholders, demonstrate your excellent communication skills during the interview by being direct and engaging. Use the STAR method to structure your responses for clarity.
✨Be Proactive and Solution-Oriented
FCM is looking for someone who can identify opportunities for improvement. Prepare to discuss past experiences where you took initiative to solve operational challenges or streamline processes. This will show that you’re not just reactive but also proactive in driving efficiency.
