At a Glance
- Tasks: Lead a team to deploy innovative travel technology solutions across EMEA.
- Company: Join Flight Centre Travel Group, a global leader in the travel industry.
- Benefits: Enjoy flexible working, discounted travel, and career progression opportunities.
- Other info: Be part of a fun culture with social events and a focus on well-being.
- Why this job: Make an impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in leading teams and knowledge of Online Booking Tools required.
The predicted salary is between 60000 - 80000 £ per year.
About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
About the Role
We're seeking an experienced Online Systems Deployment Team Manager to lead the successful deployment of corporate travel technology solutions across the EMEA region. This is a highly visible leadership role combining people management, technical expertise, and project delivery.
You'll lead a team of deployment specialists responsible for implementing and optimising Online Booking Tools (OBTs) and related corporate technology platforms. Working closely with internal stakeholders and business leaders, you'll ensure deployments are delivered on time, to a high standard, and aligned with strategic objectives, while continually driving process improvements and automation opportunities.
Key responsibilities:
- Lead, mentor, and develop a high-performing team of technical deployment specialists.
- Manage the deployment of Online Booking Tools and corporate technology solutions across EMEA.
- Oversee multiple concurrent projects, ensuring quality delivery and adherence to timelines.
- Provide expert guidance on OBT configurations, integrations, and optimisation.
- Drive automation initiatives and operational efficiencies across deployment processes.
- Create development plans and skills matrices to support team growth.
- Analyse performance data and identify continuous improvement opportunities.
- Build strong relationships with internal and external stakeholders.
About You
You're a people-focused leader with strong technical knowledge of corporate travel technology and a proven ability to deliver successful projects in a fast-paced environment. You thrive on developing others, solving complex challenges, and driving continuous improvement.
We're looking for someone with:
- Proven experience leading and developing teams, ideally within corporate travel or travel technology.
- Strong knowledge of Online Booking Tools (OBTs), online travel platforms, and deployment processes.
- Experience working in a systems, specialist technology, or implementation-focused role.
- The ability to manage multiple priorities while maintaining high-quality delivery.
- Excellent stakeholder management and communication skills.
- A proactive, solutions-focused mindset with strong analytical abilities.
- Experience driving process improvements and automation initiatives.
- The resilience and adaptability to work effectively in a dynamic environment.
- Experience within Flight Centre Travel Group and/or Corporate Brands is advantageous.
Our award-winning work perks
- Flexible/hybrid working model - a mix of remote and office work.
- Discounted travel for family and friends - booked by our in-house travel team.
- Career progression - empowered to create clear career pathways and access to training and support.
- Fun culture with industry-renowned social events.
- Active Hour – an hour set aside each week to spend on your well-being.
- Bronze-level health cash plan - claim cash back against a range of medical services.
- Plus so much more (company-matched charitable giving, excellent pension scheme, etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Online Systems Deployment Team Manager EMEA in London employer: Flight Centre
Flight Centre Travel Group is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the well-being and growth of its employees. With a strong focus on professional development, generous benefits including travel discounts, and a collaborative environment, this global engineering leadership role provides the opportunity to shape the future of Order Management Automation while working alongside passionate travel enthusiasts. Join us in a dynamic setting where innovation meets stability, and every 'Flightie' is valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Online Systems Deployment Team Manager EMEA in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Flight Centre who are looking for fresh talent for roles like Online Systems Deployment Team Manager EMEA.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Flight Centre and give you a leg up for your Online Systems Deployment Team Manager EMEA application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Online Systems Deployment Team Manager EMEA openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Online Systems Deployment Team Manager EMEA in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Online Systems Deployment Team Manager EMEA role at Flight Centre.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Online Systems Deployment Team Manager EMEA position at Flight Centre.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Flight Centre.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Flight Centre's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Online Systems Deployment Team Manager EMEA.
How to prepare for a job interview at Flight Centre
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Flight Centre.
