At a Glance
- Tasks: Lead the product lifecycle for M&E finance systems and improve operational workflows.
- Company: Join a global leader in travel with a fun, inclusive culture.
- Benefits: Flexible working, discounted travel, career progression, and wellness initiatives.
- Other info: Enjoy a vibrant workplace with social events and a focus on well-being.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in product ownership and understanding of finance systems is a plus.
The predicted salary is between 63000 - 77000 £ per year.
Role Summary
The M&E MBO Product Owner is responsible for defining, delivering, and continuously improving the MBO & associated finance systems product capabilities that underpin the financial and operational flows for our global Meetings & Events business.
This role owns the product lifecycle for how our mid-back office is configured and built out to support M&E financial processes, and how data flows from upstream M&E operational booking flows or platforms into downstream finance systems accurately and automatically.
Working closely with M&E operations, Finance, Technology, and platform vendors, the role ensures our MBO and associated finance systems capabilities are scalable, automated, and aligned to the needs of our M&E teams and customers globally.
What You'll Do
- Product Ownership, Strategy & Roadmap
- Own the global product roadmap for the M&E mid and back office and associated finance systems, with a primary focus on our MBO and how it supports M&E financial processes and downstream flows.
- Define and communicate the product vision, strategy, and roadmap in alignment with the M&E Single Operating Model programme and the broader Finance Systems strategy.
- Translate business requirements into well-defined user stories and acceptance criteria for development & QA teams.
- Participate actively in sprint planning, reviews, and retrospectives, maintaining a continuous and well-groomed backlog.
- Work closely with adjacent Finance Systems product managers across invoicing, payments, and finance modules to ensure M&E requirements are represented consistently across the wider product portfolio.
- Act as the escalation point for M&E product prioritisation and cross-product dependency management.
- Use data and insights to define and track key success metrics. Prioritise initiatives that deliver real-world business and customer value.
- Identify opportunities to improve automation across M&E operational and financial workflows, reducing manual intervention and improving consistency across markets.
- Proactively solicit feedback from stakeholders and end users on an ongoing basis, incorporating insights into backlog prioritisation and roadmap planning to drive continuous improvement.
- Stay current with industry trends, emerging technologies, and best practices relevant to M&E operations and finance systems, continuously identifying opportunities to improve our product approach and delivery.
Requirements Management
- Collaborate with M&E operational leaders, regional market teams, Finance stakeholders, and the wider Finance Systems product team to gather, analyse, and document requirements.
- Facilitate discovery workshops to understand current state M&E processes and define the target state.
- Ensure requirements are clearly documented and communicated to the technical team in a format that enables accurate and efficient delivery.
- Continuously review and refine requirements based on feedback received throughout delivery. Development Oversight
- Work closely with technical and development teams to ensure the successful and timely delivery of M&E MBO features and enhancements.
- Conduct regular sprint reviews and participate actively in the agile development process.
- Stakeholder & Vendor Management
- Act as the key finance systems product contact for M&E operational platform and MBO vendors, aligning vendor roadmaps and delivery plans with internal priorities.
- Work closely with M&E operational leaders, regional market teams, Finance stakeholders, and Finance Systems colleagues to understand pain points, prioritise enhancements, and validate outcomes.
- Solicit feedback from stakeholders on an ongoing basis, incorporating insights into backlog prioritisation and roadmap planning.
- Support M&E commercial, customer and onboarding teams with clear definitions of product capabilities and constraints.
- Support L2/L3 support teams with product knowledge, issue prioritisation, and root cause resolution.
- Testing & Quality Assurance
- Define testing requirements and work closely with QA teams to ensure the product meets high quality standards before release.
- Ensure defects are clearly documented, prioritised, and resolved in a timely manner.
- Conduct and coordinate user acceptance testing to validate that delivered features meet stakeholder expectations.
- Analytics & Reporting
- Track and report on key performance indicators related to M&E MBO platform performance and adoption.
- Use data and insights to inform prioritisation decisions and demonstrate the value delivered by the product team.
- Regularly review performance metrics with stakeholders to refine the roadmap and ensure delivery remains aligned to business outcomes.
- Continuously review delivered capabilities post-release, using performance data and stakeholder feedback to identify further improvement opportunities.
- Governance, Controls & Documentation
- Produce and maintain clear product documentation including functional specifications, release notes, and capability guides to support learning and development teams, other product teams, and our support teams.
- Ensure documentation is kept current as the product evolves and new capabilities are released.
- Ensure M&E MBO products meet regulatory, compliance, and financial control requirements across all operating markets.
- Partner with Finance, Tax and Risk teams to ensure compliance and governance requirements are embedded into product design.
- Support audits and governance reviews with clear documentation and process transparency.
What We're Looking For
- Proven experience as a Product Owner or similar role within a corporate travel or TMC environment.
- Experience within a Meetings & Events business or working on M&E-specific technology solutions – desirable.
- Experience with M&E operational booking platforms such as Qondor or equivalent event management systems – desirable.
- Strong understanding of how operational booking platforms connect to finance and ERP systems, and how financial processes such as invoicing, reconciliation, and supplier payments work in a corporate travel context
- Experience with Microsoft Dynamics 365 Finance & Operations or equivalent ERP platforms – Desirable.
- Experience delivering platform integrations and ERP implementations at enterprise scale, ideally across multiple markets.
- Strong understanding of agile methodologies, particularly Scrum, and experience leading agile delivery teams.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Exceptional communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams.
- Ability to adapt quickly to changing priorities and work in a fast-paced environment.
- Invoicing or accounting knowledge is highly desirable.
- What You'll Enjoy
- Flexible/hybrid working model
- a mix of remote and office work.
- Discounted travel for family and friends
- booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- Career progression
- as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events
(think monthly award nights, global conferences, end-of-financial year balls + more).
- Active Hour
- an hour set aside each week to spend on your well-being.
Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
- Plus so much more
(company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people.
Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Please advise us about accommodation needs at any point by contacting our Recruitment Team at
Recruitment UK@flightcentre. co. uk . #LI-CS2#LI-Hybrid
Meetings & Events MBO Product Owner FTC - London, UK employer: Flight Centre
Flight Centre Travel Group is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the well-being and growth of its employees. With a strong focus on professional development, generous benefits including travel discounts, and a collaborative environment, this global engineering leadership role provides the opportunity to shape the future of Order Management Automation while working alongside passionate travel enthusiasts. Join us in a dynamic setting where innovation meets stability, and every 'Flightie' is valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings & Events MBO Product Owner FTC - London, UK
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Flight Centre. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Flight Centre.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Flight Centre.
We think you need these skills to ace Meetings & Events MBO Product Owner FTC - London, UK
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Flight Centre and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Flight Centre
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Flight Centre will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Flight Centre.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Flight Centre.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Flight Centre. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
