At a Glance
- Tasks: Manage key client relationships and drive growth through strategic engagement.
- Company: Join Corporate Traveller, a leading brand in the Flight Centre Travel Group.
- Benefits: Enjoy exclusive travel discounts, career development, and vibrant social events.
- Other info: Dynamic environment with a focus on well-being and professional growth.
- Why this job: Make a real impact by shaping long-term partnerships and enhancing client experiences.
- Qualifications: Proven track record in client retention and strong relationship-building skills.
The predicted salary is between 40000 - 50000 € per year.
About Corporate Traveller
At Corporate Traveller, we’re on a mission to take business travel to the next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything.
About the Role
This is your opportunity to take ownership of a high-value client portfolio and play a pivotal role in shaping long-term partnerships. As a Key Customer Success Manager, you’ll manage a portfolio of key Corporate Traveller clients, focusing on retention, growth, and strategic engagement. You’ll act as a trusted advisor, using insight, innovation, and expertise to deliver value, strengthen relationships, and position Corporate Traveller as a true partner in your clients’ success.
- Proactively manage and engage a portfolio of key clients, building strong, multi-level relationships
- Lead quarterly strategic reviews, ensuring alignment, satisfaction, and long-term partnership success
- Drive client retention (95%+) through regular health checks, risk mitigation, and forward planning
- Identify and deliver growth opportunities, expanding product usage and increasing revenue across your portfolio
- Champion adoption of digital tools and platforms, ensuring clients maximise the full offering
- Provide expert guidance on policy, risk, Duty of Care, and travel programme optimisation
- Partner cross-functionally to continuously enhance the client experience and unlock new value
This is a role where you’ll blend commercial thinking, relationship management, and strategic influence to drive meaningful impact.
About You
We’re looking for a commercially minded relationship builder who thrives on delivering results and creating lasting client partnerships. You’ll be a great fit if you:
- Have a proven track record in client retention and revenue growth within a B2B or travel environment
- Bring strong relationship-building skills, with the ability to influence and engage stakeholders at all levels
- Demonstrate a customer-first mindset, always focused on delivering exceptional service and value
- Are highly results-driven, with the ability to manage KPIs across retention, growth, and adoption
- Show commercial awareness and financial acumen, understanding revenue drivers and performance metrics
- Are confident using data, insights, and reporting tools to guide strategy and decision-making
- Thrive in a dynamic environment, adapting quickly to changing client needs and priorities
- Take ownership and initiative, managing your portfolio like a business within a business
- Communicate with confidence, delivering presentations, reviews, and product demonstrations effectively
- Bring energy, positivity, and a collaborative mindset that inspires both clients and colleagues
Desirable:
- Experience within CT/FCTG or strong knowledge of the corporate travel industry
- Demonstrated success managing key accounts and driving strategic partnerships
What's in it for you
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: Clear career pathways and resources to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun culture with exciting social events such as monthly awards nights, global conferences, and more.
- Active Hour: An hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care.
- Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, and more.
Our number one philosophy is our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Key Customer Success Manager - North, UK in London employer: Flight Centre
At Corporate Traveller, we pride ourselves on being an exceptional employer, offering a vibrant culture that celebrates diversity and fosters personal growth. With exclusive travel discounts, comprehensive health plans, and dedicated career development pathways, our employees thrive in a supportive environment where their contributions are valued. Join us in the North of the UK, where you can make a meaningful impact while enjoying a dynamic work-life balance and engaging social events.
StudySmarter Expert Advice🤫
We think this is how you could land Key Customer Success Manager - North, UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Corporate Traveller. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Corporate Traveller’s values, recent news, and their approach to client success. This will not only impress them but also help you tailor your answers to show you’re the perfect fit.
✨Tip Number 3
Showcase your results-driven mindset! Be ready to share specific examples of how you’ve driven client retention and growth in past roles. Numbers speak volumes, so bring data to back up your claims and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Corporate Traveller family. Let’s take this journey together!
We think you need these skills to ace Key Customer Success Manager - North, UK in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about taking business travel to the next level and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in client retention and revenue growth. We love seeing how your past roles have prepared you to manage key accounts and drive strategic partnerships with us.
Be Data-Driven:Since we value insights and data, include examples of how you've used metrics to guide your strategies in previous roles. Show us how you can leverage data to enhance client experiences and drive results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Flight Centre
✨Know Your Clients
Before the interview, research Corporate Traveller's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can add value as a Key Customer Success Manager.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your ability to influence stakeholders and drive client retention, as these are crucial for this role.
✨Be Data-Driven
Familiarise yourself with relevant metrics and KPIs related to client success and revenue growth. Be ready to discuss how you've used data to inform your strategies and decision-making in previous roles.
✨Emphasise Your Adaptability
Corporate Traveller thrives in a dynamic environment, so be prepared to share instances where you've adapted to changing client needs. This will show that you're not just results-driven but also flexible and responsive.
