Head of Accounts Receivable - London, UK (Mat Cover)

About Flight Centre Travel Group Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

Role Summary The Head of Accounts Receivable will oversee all of the Accounts Receivable teams in Corporate. Their primary purpose is to lead, motivate and maximise their teams’ potential to ensure that they are providing the best experience for our customers, as well as mitigating the risk of customer defaults.

What You’ll Do

• Ensure customer statements are delivered accurately and within agreed timeframes
• Oversee the timely and accurate allocation of customer receipts prior to statement distribution
• Manage customer queries and ensure all responses are handled within agreed SLAs
• Develop and implement strategies for customers operating outside approved trading parameters
• Keep key internal stakeholders informed of customer risk and account activity
• Continuously review, refine, and optimise processes to enhance customer experience while driving operational efficiency and reducing costs
• Lead and support both onshore and offshore teams, driving performance and engagement
• Foster a positive, collaborative, and high-performing team culture
• Conduct effective one-to-ones, development planning, and regular team performance reviews
• Partner with wider leadership teams to support employee growth and development across the business
• Act as the first point of escalation for offshore team matters (Tier 1 support)
• Lead and contribute to ad hoc projects focused on improving team controls, processes, and efficiency
• Identify, investigate, and implement best-practice processes and ways of working
• Drive improvements across policies, processes, and technology to strengthen operational excellence and deliver an outstanding customer experience
• Champion innovation and continuous improvement initiatives across the function
• Act as the Tier 1 escalation point for customer, supplier, and partner queries
• Build and maintain strong relationships with customers and key stakeholders through clear and proactive communication
• Ensure timely and accurate resolution of queries, delivering a high standard of customer service
• Oversee timely and accurate billing and invoicing in line with contractual agreements
• Develop and manage collection strategies and call plans to support effective debt recovery
• Monitor and analyse debtor performance, including ageing reports, and escalate risks where appropriate
• Support audit activities and ensure accurate financial controls and compliance processes are maintained
• Track and report on key operational metrics using business systems and reporting tools (e.g. BI, Salesforce, collections reporting)
• Support system upgrades, testing initiatives, and continuous improvement projects
• Manage day-to-day operational activities while identifying opportunities to improve efficiency and customer experience

What We’re Looking For

• 4 years Accounts Receivable Experience
• 2-5 years Leadership experience
• Self motivated
• Excellent communication skills
• Advanced problem solving capabilities
• Open to travelling offshore for work related events (a couple times per year)

What You Will Enjoy

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.