At a Glance
- Tasks: Lead and develop a high-profile VIP team across Europe, driving exceptional customer service.
- Company: Join Flight Centre Travel Group, a vibrant company with a focus on people and culture.
- Benefits: Enjoy exclusive travel discounts, career development, health plans, and exciting social events.
- Other info: Embrace a supportive workplace that values diversity and offers excellent career growth.
- Why this job: Make a real impact by leading a dynamic team and enhancing VIP client experiences.
- Qualifications: 5+ years in business travel and 2+ years in leadership; degree preferred.
The predicted salary is between 55000 - 65000 € per year.
We're hiring a Senior Team Leader to drive the expansion and centralisation of our VIP offering across Europe. It's a great opportunity to lead and grow a high-profile part of the business. Based in London, you'll lead a team of VIP consultants across our European markets and support the London teams day to day. Working alongside Country Leaders and Senior Leaders, you'll be the face of our VIP offering — both with clients and internally. If you enjoy leading teams and working with VIP clients at a senior level, we'd like to hear from you.
What You'll Do
- Take responsibility for the leadership, development and culture of the area.
- Effectively lead and develop all TMs.
- Provide guidance and support to the leadership team.
- Effective communication & collaboration.
- Lead, manage and develop all staff within the area.
- Driving and motivating the team to excel and demonstrate a positive FCM culture.
- Conduct performance reviews to ensure exceptional performance, motivation and discipline.
- Review productivity per person and identify development opportunities with TMs.
- Identify, nurture, develop and promote high-talent individuals from within.
- Own the operational management and customer service delivered to clients, acting as the senior escalation point.
- Attend Sales pitches & QBIRs for customers.
- Demonstrate and drive exceptional, proactive customer service to FCM clients.
- Manage and reduce service failures.
- Monitor price models, minimum margins and identify additional income opportunities.
- Maintain expert knowledge of all FCM products and ensure the area can confidently present them to clients.
- Identify business processes that can be simplified or automated.
- Champion technology adoption to drive efficiency gains and protect cost margin.
- Meet and exceed targets in client SLA and other key KPIs.
- Drive adherence to the OBW process to ensure a consistent customer experience.
What We're Looking For
- Demonstrate a positive attitude, motivation and adherence to our OBW.
- Lead by example in behaviour, attitude and results.
- Forward-thinking and able to identify business needs in advance and take steps to improve.
- Demonstrate excellent, open and honest communication with team members, customers and colleagues on all levels.
- Able to use strategic planning methods to ensure the business runs efficiently.
- Able to manage time effectively in order to complete all tasks in a timely manner, maximising productivity.
- Able to motivate the team and positively sell new ideas/changes required for improvement.
- Superior knowledge of all products and systems and the desire to continue learning.
- Able to nurture and develop your team and adapt to their needs to ensure the best results.
- Be approachable and an attentive listener.
Preferred Qualifications
- Minimum of 5 years’ Business Travel Experience.
- Minimum of 2 years' experience in Leadership.
- Education to Degree level (Desirable).
- ITML Course completed (Desirable).
What's in it for you
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: Clear career pathways and resources to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events.
- Active Hour: An hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services.
- Health & Wellbeing Challenges: Monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services to help you manage your finances.
- And Much More: A range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, and more.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
FCM Senior Team Leader VIP Europe & London - London, UK employer: Flight Centre
At Flight Centre Travel Group, we pride ourselves on being an exceptional employer, offering a vibrant culture and numerous opportunities for career development in the heart of London. Our commitment to employee well-being is evident through exclusive travel discounts, comprehensive health plans, and a supportive environment that fosters growth and inclusivity. Join us to lead a dynamic team while enjoying a range of benefits designed to enhance your professional journey and personal wellness.
StudySmarter Expert Advice🤫
We think this is how you could land FCM Senior Team Leader VIP Europe & London - London, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their VIP offerings and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to talk about your leadership style and how you can motivate a team. Use examples from your past experiences to show how you’ve driven success in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace FCM Senior Team Leader VIP Europe & London - London, UK
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven results in previous roles, especially in a VIP context.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for leading our VIP team.
Tailor Your Application:Make sure to customise your application for this role. Reference specific aspects of the job description and show us how your skills align with our needs at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Flight Centre
✨Know Your VIPs
Before the interview, research the VIP clients and markets you'll be working with. Understand their needs and expectations, and think about how you can enhance their experience. This will show your potential employer that you're proactive and ready to lead.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully developed teams in the past. Share specific examples of how you've motivated team members and improved performance. This will demonstrate your capability to lead a high-profile team effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would foster open communication within your team and with clients, as this aligns with the company's values.
✨Embrace Technology
Familiarise yourself with the latest tools and technologies relevant to the travel industry. Be ready to discuss how you can champion technology adoption to improve efficiency and service delivery. This shows that you're forward-thinking and ready to drive innovation.
