At a Glance
- Tasks: Lead client onboarding projects and ensure seamless transitions for national and multi-national clients.
- Company: Join FCM, a global travel management company redefining corporate travel with a vibrant culture.
- Benefits: Enjoy exclusive travel discounts, career development, health cash plan, and exciting social events.
- Other info: Flexible work environment with a focus on well-being and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the travel industry.
- Qualifications: 2+ years in implementation or project management with strong communication and organisational skills.
The predicted salary is between 40000 - 50000 € per year.
About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
About the role
We’re looking for a highly organised and proactive Customer Implementation Manager to join our team and play a key role in delivering successful onboarding experiences for national and multi-national clients. In this role, you will manage the end-to-end implementation process, ensuring projects are delivered on time, within scope, and to a high standard. Acting as the central point of contact, you’ll work closely with clients and internal stakeholders to coordinate timelines, manage expectations, and deliver a seamless transition.
Key responsibilities include:
- Leading and managing client implementation projects from initiation through to go-live
- Coordinating project plans, timelines, and deliverables using internal project management tools
- Proactively identifying and mitigating risks that may impact delivery timelines
- Facilitating client meetings, calls, and communications throughout the implementation lifecycle
- Collaborating with internal teams including Account Managers, support functions, and operational leaders
- Ensuring all client-facing documentation and Statements of Work are accurate and up to date
- Providing a high level of customer service while building strong, professional relationships
This is a fast-paced, client-facing role that requires excellent multitasking skills, attention to detail, and a commitment to delivering an outstanding customer experience.
About you
You are a confident communicator and a natural problem-solver who thrives in a dynamic, project-driven environment. With a proactive mindset, you take ownership of your work and pride yourself on delivering results. We’re looking for someone who brings:
- Proven experience in an implementation, project management, or similar client-facing role (minimum 2 years)
- Strong understanding of implementation processes and project delivery frameworks
- Excellent communication skills, with the ability to engage stakeholders at all levels
- Exceptional organisational skills and the ability to manage multiple projects simultaneously
- A proactive, self-motivated approach with strong attention to detail
- Confidence working independently while contributing positively as part of a team
- Strong customer service skills with the ability to build rapport and trust with clients
- Effective time management skills to deliver projects within agreed timelines
Desirable:
- Experience with online booking tools or similar systems
You’ll also be adaptable and flexible, with the ability to respond to changing priorities and occasional travel requirements where needed.
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
EMEA Customer Implementation Manager in London employer: Flight Centre
FCM is an exceptional employer that champions a vibrant and inclusive work culture, offering employees the chance to thrive in a dynamic environment while delivering outstanding customer experiences. With access to exclusive travel discounts, comprehensive health plans, and clear career development pathways across a global network, employees are empowered to grow both personally and professionally. The company prioritises well-being through initiatives like Active Hour and engaging social events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Customer Implementation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Implementation Manager. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace EMEA Customer Implementation Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the EMEA Customer Implementation Manager role. Highlight your relevant experience in project management and client-facing roles, and don’t forget to showcase your organisational skills!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even share an example of how you’ve successfully engaged stakeholders in the past.
Be Proactive:We love a proactive approach! In your application, mention specific instances where you took the initiative to solve problems or improve processes. This will show us that you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Flight Centre
✨Know Your Implementation Processes
Familiarise yourself with the implementation processes and project delivery frameworks relevant to the role. Be ready to discuss your previous experiences in managing client implementations, highlighting specific challenges you faced and how you overcame them.
✨Showcase Your Communication Skills
As a Customer Implementation Manager, you'll need to engage with various stakeholders. Prepare examples of how you've effectively communicated with clients and internal teams in the past. Practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Proactive Problem-Solving
Think of instances where you've identified potential risks in projects before they became issues. Be prepared to share these examples and explain your approach to mitigating risks, as this will showcase your proactive mindset and ability to manage multiple projects.
✨Emphasise Your Customer Service Skills
Building strong relationships with clients is key in this role. Prepare to discuss how you've provided exceptional customer service in previous positions. Highlight any specific feedback you've received from clients that demonstrates your ability to build rapport and trust.
