At a Glance
- Tasks: Elevate mid-office systems and drive operational improvements in a dynamic role.
- Company: Join a supportive and inclusive team at Flight Centre Travel Group.
- Benefits: Enjoy a collaborative environment with opportunities for growth and development.
- Other info: We value diversity and provide an accessible workplace for all.
- Why this job: Make a real impact by enhancing systems and supporting users across the business.
- Qualifications: Strong problem-solving skills and at least 2 years of mid-office experience required.
The predicted salary is between 35000 - 45000 £ per year.
ABOUT THE OPPORTUNITY
Step into a dynamic, problem-solving role where you’ll elevate mid-office systems and drive meaningful operational improvements.
As part of a collaborative Mid-Office Support team, you’ll work closely with Technology and Finance to enhance system performance, streamline processes, and support end users.
This is your opportunity to influence business outcomes through system enhancements, testing, and user enablement.
If you enjoy analysing data, improving systems, and making an impact, this role is for you.
KEY RESPONSIBILITIES
- Lead and manage system testing processes, environments, and plans
- Identify and implement continuous process and system enhancements
- Maintain and configure mid-office systems including transactions, product groups, and user access
- Coordinate and execute system upgrades, enhancements, and maintenance activities
- Perform system, application, and data analysis to drive improvements
- Collaborate with developers and business stakeholders to implement solutions
- Support user acceptance testing and regression testing activities
- Provide helpdesk support for front-end system queries and invoicing issues
- Deliver training to system users across Finance and the wider business
- Monitor and resolve system queries within agreed SLAs
- Maintain user documentation and procedures
- Identify efficiencies and improvements within mid-office operations
- Support team deliverables and contribute to broader Finance initiatives
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
EXPERIENCE & QUALIFICATIONS
- Strong problem-solving and time management skills
- Proven success in previous roles
- Excellent organisational skills and attention to detail
- Strong analytical and communication skills
- Ability to influence, challenge, and improve business processes
- Proactive, self-motivated, and adaptable to change
- Minimum 2 years mid-office experience
- Knowledge and experience of Protas
- Comprehensive knowledge and experience of GDS
Our number one philosophy is Our people.
Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Please advise us about accommodation needs at any point by contacting our Recruitment Team at Recruitment RSA@flightcentre. co. za
Dynamics Mid-Office Systems Analyst - Support in London employer: Flight Centre
Flight Centre Travel Group is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the well-being and growth of its employees. With a strong focus on professional development, generous benefits including travel discounts, and a collaborative environment, this global engineering leadership role provides the opportunity to shape the future of Order Management Automation while working alongside passionate travel enthusiasts. Join us in a dynamic setting where innovation meets stability, and every 'Flightie' is valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics Mid-Office Systems Analyst - Support in London
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We think you need these skills to ace Dynamics Mid-Office Systems Analyst - Support in London
Some tips for your application 🫡
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Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Flight Centre. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Flight Centre
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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✨Get Comfortable with Python and R
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
