Destination Manager in London

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.

Role Purpose

The Destination Manager will develop and maintain destinations in line with Scott Dunn destination development strategy and support the Head of Product and the wider Sales & Product team in the overall maintenance of product content, identifying new product opportunities and keeping Scott Dunn up to date with current market trends. The main focus will be across our Africa & Middle East product but there will be opportunity to oversee other destinations depending on business needs. Working successfully with both sales and marketing, the candidate will ensure up-to-date and accurate product information is accessible for the business to maximise sales and revenue opportunities and enhance the overall client experience. This is an autonomous role requiring strong commercial awareness, high attention to detail, flexibility, and a creative flair.

Responsibilities

• Ownership and destination specialism of certain geographical regions across multiple source markets.
• Input into Scott Dunn product strategy and driving projects to deadline.
• Commercial negotiations and ground-handler tenders.
• Delivering destination product overhauls to deadline.
• Drive new campaign ideas and website development.
• Demonstrate product innovation to help drive your destinations further.
• Planning fam trips and ensuring that each trip delivers maximum benefit to the business.
• Managing relationships, leading key supplier meetings and representing Scott Dunn at tradeshows.
• Supporting the sales teams.
• Proactively identify sales team training requirements, building a bank of tools and resources.
• Maintaining accuracy and relevance of content within the product database.
• Effective communication with product, sales, and marketing team and the wider business.
• Creatively writing new and existing product copy.

Duties

The duties that derive from these responsibilities include but are not exclusive to:

• Ownership of destination development projects and in line with the Scott Dunn product strategy and conducting in depth destination overhauls to plan.
• Monitoring market trends and spotting business opportunities.
• Undertake commercial rate analysis at destination and property level.
• Tender Ground Handlers and DMC’s where appropriate.
• Identify, research and lead on new product development areas, conduct competitor analysis and create project plans.
• Assist the Regional Destination Manager with strategic and commercial projects.
• Ensure all tactical, yearly contracted offers and rates are loaded and communicated to sales team.
• Analysing and reporting on any changes to contracts / rate sheets.
• Attending out of office hours supplier events.
• Identify marketing opportunities, ideas and partnerships to feed into the marketing calendar.
• Managing pre and post fam work of Travel Consultants and planning fam trip itineraries.
• Problem solving and proactive suggestions to make improvements to existing systems / processes. Seeking creative solutions and exploring new and innovative ways of offering holidays.
• Support PR with providing costs for press fact boxes as well as putting together itineraries for press trips.

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group.
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.

Apply

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.