At a Glance
- Tasks: Lead a high-performing team to deliver exceptional client service and drive business growth.
- Company: Join a dynamic team at Flight Centre Travel Group, known for its inclusive culture.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional development.
- Other info: Embrace a culture of respect, diversity, and opportunity for all employees.
- Why this job: Expand your leadership skills while making a real impact in a thriving team.
- Qualifications: 2+ years of consulting experience and strong leadership abilities required.
The predicted salary is between 27000 - 33000 £ per year.
ABOUT THE OPPORTUNITY
Join a high-performing team where you'll combine hands-on consulting expertise with leadership responsibility to drive exceptional client outcomes and business performance.
As an Assistant Team Manager, you'll support the Team Manager in leading, coaching, and motivating the team while helping to deliver operational excellence.
This is an exciting opportunity for a strong performer looking to expand their leadership capability, influence business growth, and contribute to a positive, high-achieving team culture.
You'll play a key role in developing people, improving performance, and ensuring clients receive outstanding service.
KEY RESPONSIBILITIES
- Support the Team Manager in leading day-to-day team operations and business performance.
- Assume full management responsibilities in the absence of the Team Manager.
- Deliver exceptional client service and support client retention and growth initiatives.
- Monitor and reduce service failures while maintaining operational excellence.
- Meet and exceed business targets, SLAs, and key performance indicators.
- Follow and promote One Best Way (OBW) processes and standards.
- Conduct coaching, training, regular 1:1s, and team meetings to support development.
- Foster team motivation, engagement, and a positive workplace culture.
- Share knowledge and empower team members to achieve individual and business goals.
- Build and maintain strong relationships with BDMs, Account Managers, and clients.
- Support business development, implementation activities, and client retention strategies.
- Increase profitability through portfolio growth, operational efficiency, and reduced write-offs.
- Complete financial analysis activities and understand P&L impacts on the business.
- Promote FCTG values, philosophies, and change initiatives within the team.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Minimum 2 years' experience as a consultant within FCTG (Essential).
- Successful track record of performance (Essential).
- Positive and open-minded attitude (Essential).
- Willingness to adapt (Essential).
- Leadership and coaching capabilities (Essential).
- Leadership Level 1 / ATM Training (Desirable).
Our number one philosophy is Our people.
Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Please advise us about accommodation needs at any point by contacting our Recruitment Team at
Recruitment UK@flightcentre. co. uk .
CT Business Travel Consultant - ATL in London employer: Flight Centre
Flight Centre Travel Group is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the well-being and growth of its employees. With a strong focus on professional development, generous benefits including travel discounts, and a collaborative environment, this global engineering leadership role provides the opportunity to shape the future of Order Management Automation while working alongside passionate travel enthusiasts. Join us in a dynamic setting where innovation meets stability, and every 'Flightie' is valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land CT Business Travel Consultant - ATL in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Flight Centre who are looking for fresh talent for roles like CT Business Travel Consultant - ATL.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Flight Centre and give you a leg up for your CT Business Travel Consultant - ATL application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any CT Business Travel Consultant - ATL openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace CT Business Travel Consultant - ATL in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the CT Business Travel Consultant - ATL role at Flight Centre.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the CT Business Travel Consultant - ATL position at Flight Centre.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Flight Centre.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Flight Centre's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time CT Business Travel Consultant - ATL.
How to prepare for a job interview at Flight Centre
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Flight Centre.
