Commission Collection Executive in London

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women.

About the role

We are looking for a detail-oriented and proactive Commission Collection Executive to join our team on a part-time basis (30 hours per week). This role offers flexibility, with working patterns of either 4 full days (based on a 37.5-hour equivalent) or 5 days of 6 hours per day.

You will play a key role in ensuring the timely and accurate collection of commission income, supporting cash flow and maintaining strong relationships with internal and external stakeholders.

Key responsibilities include:

• Managing the end-to-end commission collection process, ensuring timely follow-up on outstanding balances
• Monitoring aged debt and proactively chasing overdue payments via phone, email, and internal systems
• Reconciling commission statements and resolving any discrepancies in collaboration with finance and operational teams
• Maintaining accurate financial records and updating systems with payment and collection activity
• Building strong relationships with clients, brokers, and internal teams to support smooth and efficient processes
• Supporting reporting on collection performance, highlighting risks and opportunities for improvement
• Assisting with process improvements to enhance efficiency and reduce outstanding debt

This is a great opportunity for someone who enjoys working in a fast-paced environment where attention to detail and relationship management are key.

About you

You are an organised and motivated individual with a strong eye for detail and a proactive approach to problem-solving. You are comfortable handling financial data and confident communicating with a range of stakeholders.

We’re looking for someone who:

• Has previous experience in collections, accounts receivable, finance administration, or a similar role
• Demonstrates strong communication and stakeholder management skills
• Is highly organised, with the ability to prioritise workloads and meet deadlines
• Has good analytical skills and can identify and resolve discrepancies
• Is confident using Excel and finance systems
• Takes a proactive and persistent approach to chasing outstanding payments
• Works well both independently and as part of a team

Experience in commission-based environments or working with brokers/clients would be advantageous, but not essential.

Our award-winning work perks

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team.
• Career progression - empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events.
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at applications@flightcentre.co.uk