At a Glance
- Tasks: Support the Team Manager in delivering top-notch service and driving team performance.
- Company: Join FCM, a global leader in travel management with a vibrant culture.
- Benefits: Enjoy exclusive travel discounts, career development, and a comprehensive health cash plan.
- Other info: Experience a fun culture with exciting social events and wellness initiatives.
- Why this job: Be a changemaker in corporate travel and develop your leadership skills.
- Qualifications: Proven leadership experience and strong business travel knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently.
We’re seeking an experienced Assistant Team Manager to join our Shell Day Team, supporting the Team Manager in delivering high-quality service and driving team performance.
You’ll oversee day-to-day operations, step up in the manager’s absence, and ensure service delivery meets client SLAs. A key part of the role is coaching and developing your team, promoting a culture of customer excellence, and maintaining strong client relationships. You’ll also contribute to business performance through operational efficiency and cost awareness.
You’re a proactive and confident leader with strong business travel experience and a passion for developing people. You bring:
- Proven leadership and the ability to motivate and coach others
- Strong multitasking and organisational skills
- Excellent communication and stakeholder management
- A proactive mindset with the ability to drive improvements
- Solid product and systems knowledge within business travel
You’ll ideally have at least 2 years’ business travel experience and a track record of delivering results in a fast-paced environment.
Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
FCM Assistant Team Manager - Shell Day Team employer: Flight Centre
FCM is an exceptional employer that champions a vibrant and inclusive work culture, offering extensive career development opportunities within a global network. Employees enjoy exclusive travel discounts, comprehensive health benefits, and a commitment to well-being through initiatives like Active Hour and financial support services. Join us in redefining corporate travel while being part of a team that values respect, dignity, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land FCM Assistant Team Manager - Shell Day Team
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Flight Centre who are looking for fresh talent for roles like FCM Assistant Team Manager - Shell Day Team.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Flight Centre and give you a leg up for your FCM Assistant Team Manager - Shell Day Team application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any FCM Assistant Team Manager - Shell Day Team openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace FCM Assistant Team Manager - Shell Day Team
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the FCM Assistant Team Manager - Shell Day Team role at Flight Centre.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the FCM Assistant Team Manager - Shell Day Team position at Flight Centre.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Flight Centre.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Flight Centre's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time FCM Assistant Team Manager - Shell Day Team.
How to prepare for a job interview at Flight Centre
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Flight Centre.
