About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
About the role
We're looking for an experienced and people-focused Assistant Team Manager to join our EMEA Customer Onboarding Team. This is an exciting opportunity to combine hands-on customer implementation delivery with leadership responsibilities, helping to shape the success of both our clients and our growing onboarding team.
Working closely with the Team Manager, you'll play a key role in leading customer onboarding projects, supporting team development, driving process improvements, and ensuring exceptional service delivery across the EMEA region. You'll act as a mentor and coach to team members, helping them develop their skills while fostering a collaborative, high-performing team culture.
Alongside managing your own portfolio of customer implementations, you'll contribute to strategic initiatives that improve efficiency, enhance the customer experience, and streamline onboarding processes through innovation and continuous improvement. You'll also work closely with Customer Implementation Managers, Technical Implementation Managers and Solution Design Consultants to ensure projects are delivered successfully and consistently.
This role is ideal for someone who enjoys balancing operational delivery with leadership, thrives in a fast-paced environment, and is passionate about developing people, improving processes, and delivering outstanding customer outcomes.
What You'll Be Doing
- Managing and delivering customer onboarding and implementation projects from start to finish.
- Supporting the Team Manager in leading, developing and motivating a high-performing team.
- Coaching, mentoring and training team members through onboarding, one-to-ones and ongoing development.
- Driving process improvements and automation initiatives to enhance implementation efficiency.
- Collaborating with cross-functional teams to ensure seamless project delivery and customer success.
- Monitoring performance, service levels and project outcomes to ensure exceptional results.
- Supporting resource planning, workload management and escalation handling when required.
- Contributing ideas and initiatives that continuously improve the onboarding experience for both customers and employees.
About you
- Proven experience in project management with a focus on onboarding processes.
- Strong leadership and interpersonal skills.
- Excellent communication and presentation abilities.
- Detail-oriented with a flair for problem-solving.
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Assistant Team Manager - EMEA Onboarding Customer Implementation Managers employer: Flight Centre
At Corporate Traveller, we pride ourselves on being an exceptional employer, offering a vibrant culture that celebrates diversity and inclusivity. Our commitment to employee growth is evident through clear career pathways and comprehensive training resources, while our unique benefits, such as exclusive travel discounts and wellness initiatives, ensure a rewarding work-life balance. Join us in our London Bankside office, where your ambition and drive will be nurtured in a dynamic environment dedicated to achieving excellence together.
