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- Tasks: Lead client relationships and drive strategic business plans for global events.
- Company: Join FCM Meetings & Events, a vibrant agency connecting the world through events.
- Benefits: Exclusive travel discounts, career development, health cash plan, and wellness challenges.
- Other info: Enjoy a supportive culture that values diversity and personal growth.
- Why this job: Make a real impact in a dynamic environment with exciting social events.
- Qualifications: 5+ years in account management and strong relationship-building skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Global Account Manager serves as the strategic client relationship lead for the client's global meeting and events programme, ensuring exceptional delivery of account management services and commercial value. This role is responsible for developing and executing the strategic business plan, maintaining strong client relationships at all levels, and driving continuous improvement within the programme. As the primary client-facing relationship manager, this position ensures governance, risk mitigation, and performance excellence across the entire programme.
About FCM Meeting and Events: Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about 'getting together' - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don’t just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.
The Role
- Primary client contact for inquiries and relationship management
- Develop strategic business plans to drive programme milestones
- Deliver progress reports and presentations to stakeholders
- Identify new business opportunities within client's global meetings/events programme
Governance:
- Prepare and present business reviews with actionable client insights
- Conduct programme risk assessments and develop mitigation strategies
- Manage stakeholder engagement plans and track SLA/KPI performance
- Drive sustainability initiatives and business continuity planning
Continuous Improvement:
- Design change management plans to drive year-over-year adoption
- Monitor programme effectiveness and implement improvements
- Optimise supplier partnerships for cost savings
- Develop project timelines and track key milestones
About You
- 5+ years client-facing account management experience, preferably global
- Proven strategic client relationship management in complex, multi-stakeholder environments
- Strong commercial analysis, business development, and planning capabilities
- Advanced Microsoft Office proficiency and account management methodologies
- Experience in programme governance, stakeholder management, and performance reporting
- Industry knowledge of travel, tourism, events, groups & meetings
- Lifesciences background advantageous
Qualifications
- Tertiary level qualification in relevant field
- Professional certifications in account management, client services, or related field preferred
What’s in it for you
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: Clear career pathways and resources to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events.
- Active Hour: An hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services.
- Health & Wellbeing Challenges: Monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services to help manage your finances.
- And Much More: A range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, and more.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Global Account Manager - Client Meetings and Events Programme in Woodside employer: Flight Centre Travel Group
Contact Detail:
Flight Centre Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Account Manager - Client Meetings and Events Programme in Woodside
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the meetings and events space. You never know who might be looking for someone just like you, so don’t be shy about introducing yourself.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies that highlight your past successes in account management. When you get the chance to chat with potential employers, share these stories to demonstrate your value.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Don’t miss out on your chance to join our vibrant team!
We think you need these skills to ace Global Account Manager - Client Meetings and Events Programme in Woodside
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Account Manager role. Highlight your experience in client relationship management and strategic planning, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven success in previous roles. Use metrics where possible to demonstrate your impact on client satisfaction and programme effectiveness.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our vibrant culture, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Flight Centre Travel Group
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client's global meetings and events programme. Familiarise yourself with their past events, current strategies, and any recent news. This will not only show your genuine interest but also help you discuss how you can add value to their specific needs.
✨Showcase Your Strategic Thinking
Prepare to discuss your experience in developing strategic business plans. Think of examples where you've successfully driven programme milestones or identified new business opportunities. Be ready to present these in a clear, concise manner, as this role heavily relies on strategic insight.
✨Demonstrate Relationship Management Skills
As a Global Account Manager, strong client relationships are key. Prepare anecdotes that highlight your ability to manage complex, multi-stakeholder environments. Discuss how you've maintained relationships at various levels and how you’ve handled challenges in the past.
✨Be Ready for Governance and Risk Discussions
Since governance and risk mitigation are crucial aspects of this role, brush up on your knowledge of programme risk assessments and stakeholder engagement plans. Be prepared to discuss how you've implemented change management plans and optimised supplier partnerships in previous roles.