Transactional Finance Team Leader, AR - London, United Kingdom

The Accounts Receivable Team Lead is responsible for leading the end-to-end AR function ensuring bank reconciliations, accurate cash allocation, reconciliation of credit card handoff/failures, and balance sheet controls. The role operates within a hybrid delivery model, where transactional processing is performed by an offshore partner, and the UK-based team retains full ownership of processes, controls, and service delivery. The UK based team will be responsible for providing first line support for front end businesses and consultants. The Team Lead manages a small onshore team alongside offshore resources, ensuring all Accounts Receivable activities are delivered accurately, efficiently, and in line with agreed service levels. The role also acts as the primary point of contact for front-end businesses, providing support, resolving queries, and maintaining strong stakeholder relationships. The Team Lead will have responsibility for managing both local UK based team members and offshore teams. As a centre of excellence, the function is committed to continuous improvement using automation, digital tools, and AI, driving increased efficiency, improved controls, and enhanced service delivery, while ensuring processes are robust, scalable, and minimise financial risk.

Key Responsibilities

• Embed newly designed processes, ensuring all key operational success metrics are in place, tracked, reported, and reviewed in a timely manner.
• Ensure all key controls are in place and fit for purpose.
• Foster strong working relationships with the offshore teams to ensure seamless delivery and hold the offshore teams accountable to SLAs.
• Ensure appropriate reconciliation processes are in place for all key balance sheet accounts and are reconciled to agreed standards of timeliness and accuracy.
• Ensure appropriate SLAs are in place with front end businesses and the correct processes are in place to monitor and track performance against these SLAs.
• Establish the appropriate communication channels and ensure they are operating effectively to ensure Transactional Finance is delivering on its commitments to front end businesses and their consultants.
• Individually and collectively drive a heightened level of customer focus in all dealings with front end businesses and external clients.
• Drive the adoption of automation, digital tools, and AI to streamline Accounts Receivable processes, reduce manual intervention, and improve accuracy, efficiency, and scalability.

Qualifications

• Intermediate level of Excel experience required.
• A strong attention to detail and understanding of the importance of accuracy.
• Experience of 3 years minimum in transactional finance areas (e.g., Accounts Payable, Accounts Receivable, Invoicing).
• Preferable knowledge of Dynamics D365 mid-office system.
• Preferable but not necessary leadership experience.
• Appreciation of accounting fundamentals and importance of strong financial controls.
• Strong customer service approach.
• A genuine team player, appreciating the importance of team goals.
• Proven ability to multitask.
• Good time management; being flexible and adaptable.
• A proven focus on improving efficiency and effectiveness of processes.
• Confident in delivering training both face to face and remotely.
• Strong communication skills, both spoken and written, with an ability to communicate with finance and non-finance individuals.

Benefits

• Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: Clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: An hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care.
• Health & Wellbeing Challenges: Monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access to expert financial services, including mortgage advice, regulated financial guidance, and money coaching.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Employment Equality

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.