Stakeholder Engagement Manager - Client Meetings and Events Programme

The Stakeholder Engagement Manager serves as the primary relationship builder and engagement specialist for the clients meetings and events programme ecosystem. This role is responsible for developing and executing comprehensive stakeholder engagement strategies, building trust and confidence in the Brands services, and driving revenue growth through enhanced visibility and relationship management. As the key point of contact for stakeholders, this position ensures effective communication, community building, and business development across the entire client ecosystem.

About FCM Meetings & Events: Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about 'getting together' - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.

The Role:

• Strategy: Serve as the key point of contact both internally and externally for the Meeting & Events programme. Develop and deliver a programme of proactive and impactful stakeholder engagement with the client ecosystem. Increase Meeting & Events and Programme visibility across the client ecosystem to impact, influence and drive change. Map key decision makers and bookers in the client ecosystem to optimise engagement and drive informed decisions. Lead engagement strategies that attract new meeting bookers providing full support to achieve a high conversion ratio.
• Business Development: Drive revenue through existing meeting booker platforms and develop additional opportunities. Action leads from the client ecosystem to spec out strong meeting booker opportunities. Build and maintain relationships with key stakeholders that support understanding of the Meeting & Events programme, drive growth and share benefits realisation. Develop strategic briefing materials and case studies that build trust and confidence to use Meeting & Events.
• Stakeholder Management: Manage relationships and work cross functionally within the client ecosystem ensuring good engagement and open dialogue to achieve 'buy in'. Organise events to build communities, such as round tables and networking evenings, coffee chats, 'get to know you' lunch and learns, new venue opening receptions. Represent the Brand at client forums, panels and events to build visibility of the Meeting & Events programme, services and products. Act as a bridge between external stakeholders and internal teams to identify issues and be part of the solution in partnership with the leadership. Identify and respond to appropriate concerns and challenges from the 'front' with meeting booker.

About You:

• Essential experience in managing engagement projects and programmes in the Meetings & Events industry.
• Proven track record of attracting new clients and growing existing programmes.
• Demonstrated experience from a global account across multiple regions and +10 markets Global account (Strategic Meetings Management).
• Experience in developing and managing relationships with key stakeholders.
• Ability to operate in multi-stakeholder environments and manage competing priorities.
• Demonstrated ability to influence stakeholders and drive successful outcomes in support of growth.
• Experience in community building and event organisation.
• Background in stakeholder mapping and engagement strategy development.
• Experience with software associated with mapping anva / Mindmap.

Qualifications:

• Tertiary level qualification in relevant field.
• Professional certifications in stakeholder engagement, client services, or related field preferred.

What's in it for you:

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Groups global presence, spanning 30+ brands in over 20 countries, you have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.