Role Purpose To provide full administrative support to the Product Team and Sales team to ensure that our product is kept up to date, relevant, and accurate. Inclusive of effectively communicating product information to the wider business to maximise revenue opportunities and the guest experience. This role will predominantly be working on our Asia and Africa product.
Responsibilities Maintaining the consistency and accuracy of all products within your geographic area
Responsibility for adding all new products such as hotels, experiences, offers, flights, transfers and uploading offers to our system
Day to day product support of sales team to ensure efficiency and maximise sales opportunities
Producing training, tools and resources such as templates for sales teams
Providing overall support to DMs
Effective communication with sales teams and the wider business
Working towards the product strategy on larger projects as directed
Duties The duties that derive from these responsibilities include but are not exclusive to:
Ensure that new product content is loaded, and existing product is up to date and well-organised
To troubleshoot and solve problems regarding content loading onto the product database
Identify missing elements and load flights and transfers in a consistent and well-ordered format
Perform regular content maintenance and integrity checks on the product database
Produce a weekly product update for the sales team
Creating sales tools e.g., cheat sheets and templates to support the sales teams
Assist sales teams with post fam work and loading content into COPs
Support Destination Manager(s) with day-to-day tasks as required
Complete project work across destinations or types of travel in line with product strategy
Loading and refreshing images for geographic, properties and itineraries as required
Saving and linking contracts
Ensure all tactical and yearly contracted offers are loaded onto product base and communicated to sales
Research new product development areas with guidance from Destination Manager
Train and support new members of the team
Identify and rectify any inaccurate, missing, or incomplete website content
Research and load generic product data, including geographic, seasonal and type descriptions
Key Requirements Excellent attention to detail
Proven time management skills
Ability to prioritise tasks
Ability to take initiative
Competency with Systems and Databases
Adaptable, a fast learner
A good team player
Knowledge of Asia and Africa beneficial but can be learned
Values & Behaviours In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.
Location We aim to find someone who would be office based in our London, Hammersmith office.
Benefits We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
We give you the tools to succeed – We provide personal and professional development enabled by our award‑winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus
Responsibilities Maintaining the consistency and accuracy of all products within your geographic area
Responsibility for adding all new products such as hotels, experiences, offers, flights, transfers and uploading offers to our system
Day to day product support of sales team to ensure efficiency and maximise sales opportunities
Producing training, tools and resources such as templates for sales teams
Providing overall support to DMs
Effective communication with sales teams and the wider business
Working towards the product strategy on larger projects as directed
Duties The duties that derive from these responsibilities include but are not exclusive to:
Ensure that new product content is loaded, and existing product is up to date and well-organised
To troubleshoot and solve problems regarding content loading onto the product database
Identify missing elements and load flights and transfers in a consistent and well-ordered format
Perform regular content maintenance and integrity checks on the product database
Produce a weekly product update for the sales team
Creating sales tools e.g., cheat sheets and templates to support the sales teams
Assist sales teams with post fam work and loading content into COPs
Support Destination Manager(s) with day-to-day tasks as required
Complete project work across destinations or types of travel in line with product strategy
Loading and refreshing images for geographic, properties and itineraries as required
Saving and linking contracts
Ensure all tactical and yearly contracted offers are loaded onto product base and communicated to sales
Research new product development areas with guidance from Destination Manager
Train and support new members of the team
Identify and rectify any inaccurate, missing, or incomplete website content
Research and load generic product data, including geographic, seasonal and type descriptions
Key Requirements Excellent attention to detail
Proven time management skills
Ability to prioritise tasks
Ability to take initiative
Competency with Systems and Databases
Adaptable, a fast learner
A good team player
Knowledge of Asia and Africa beneficial but can be learned
Values & Behaviours In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.
Location We aim to find someone who would be office based in our London, Hammersmith office.
Benefits We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
We give you the tools to succeed – We provide personal and professional development enabled by our award‑winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus
Contact Details:
Flight Centre Travel Group Recruitment Team
