Project Manager FTC in London

FCM Meetings & Events is embarking on one of the most ambitious global standardisation programmes in its history — the M&E Single Operating Model (SOM). This is a 2-year, 13-market transformation programme rolling out an integrated technology and process stack across our global business. We are looking for a talented and driven Project Manager to own end-to-end delivery across our EMEA markets before pivoting to support AMERS markets. You will be the institutional knowledge carrier for the programme: the same person who lands the EMEA blueprint takes it into AMERS. This is a high-visibility, high-impact role at the heart of a genuinely global programme. You'll work across multiple time zones, deployment modes, and business cultures — and you'll leave having delivered something that changes how M&E operates globally.

What You'll Do

• Project Planning & Execution: Own end-to-end project planning across an assigned portfolio of M&E markets, covering a variety of deployment types across the programme's 2-year delivery window. Develop and maintain detailed market-level project plans — scope, timelines, resources, dependencies, and deliverables — using Agile and hybrid methodologies appropriate to each deployment type. Execute concurrently across multiple markets in flight, managing pre-build, UAT, cutover, go-live and hypercare phases with discipline and pace. Regularly monitor and report project progress to the Head of Transformation and Steerco, keeping status transparent and escalations clean.
• Business Alignment: Partner closely with M&E business and discipline leaders to translate strategic objectives into executable project plans. Ensure all project outcomes align with the overarching programme goals: standardised process, consistent technology, and a single global operating model. Balance the pace demands of a lean, entrepreneurial programme culture with the rigour needed to deliver safely across high-risk, high-complexity markets. Proactively identify, assess and manage risks and issues across all markets in your delivery remit.
• Stakeholder Engagement: Build and sustain strong working relationships with internal market teams, regional GMs, the central program team, Corp Tech, Deployment, Finance, IT, and external vendors. Communicate project progress, milestones and escalations clearly and consistently — keeping stakeholders informed and engaged across different time zones and cultures.
• Resource & Delivery Coordination: Work within the firewalled resource model — coordinating with Corp Tech firewall capacity and Deployment Managers to align delivery capacity to market sequencing. Surface resource conflicts early, escalating to Programme Manager and Steerco rather than absorbing them silently. Support the onboarding of surge resource into market delivery at peak windows.
• Project Monitoring & Control: Implement robust monitoring mechanisms across all markets in flight simultaneously — tracking progress against milestones, dependencies and go-live dates. Maintain a live delivery view of market in your remit, feeding into the central programme status cadence.
• Quality & Hypercare: Ensure quality gates are met at each phase of delivery: pre-build sign-off, UAT completion, cutover readiness and go-live validation. Protect hypercare resource allocation for each market.
• Project Transition & Readiness: As the programme sequencing evolves, lead the structured transition of your delivery focus to new markets or regions — ensuring playbooks, lessons learned and stakeholder context are fully transferred.

What We're Seeking

• Proven end-to-end project management experience in complex, multi-market technology programmes is essential.
• 5+ years delivering technology deployment or migration projects across multiple geographies simultaneously.
• Demonstrated experience managing concurrent project delivery across international markets.
• Experience in technology rollouts involving CRM, Finance, ERP, or event/travel management platforms.
• Strong analytical mindset: comfortable with risk registers, dependency mapping, delivery dashboards and milestone-based reporting.
• Excellent stakeholder management skills across time zones, seniority levels, and cultural contexts.
• Scaled Agile (SAFe) certification — highly preferable.

What's in it for you

• Exclusive Travel Discounts.
• Career Development.
• Vibrant Culture & industry-renowned social events.
• Active Hour.
• Comprehensive Health Cash Plan.
• Health & Wellbeing Challenges.
• Financial Wellbeing Support.
• And Much More.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.