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For Companies At a Glance
- Tasks: Lead the strategy and delivery of global Order Management, driving automation and efficiency.
- Company: Join Flight Centre Travel Group, a leader in transforming business travel with innovative technology.
- Benefits: Enjoy travel discounts, 25 days off, professional development, and fun social events.
- Why this job: Make a real impact in a dynamic environment while shaping the future of travel technology.
- Qualifications: 6+ years in product management, experience with XML-based platforms, and strong communication skills.
- Other info: Inclusive workplace focused on respect, dignity, and opportunity for all employees.
The predicted salary is between 43200 - 72000 ÂŁ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Flight Centre Travel Group
FCM - part of the Flight Centre Travel Group family - are transforming the business travel industry. Based in Barcelona and paired with marketâleading technology from our very own FCM LAB, we manage a wide portfolio of national and multinational clients in this niche market. Together, we are united by a single mission: developing and ensuring the best services and technology products to support business travelers in their trips around the globe.
About the role
As the Order Management Technical Lead Product Manager, you will own the endâtoâend strategy, roadmap, and delivery of our global Order Management capability. Your mission is to streamline the postâbooking journey across all channels by driving automation, standardisation, and scalable architecture that supports supplier integration and agent efficiency.
Leading a crossâfunctional team of Product Managers, Business Analysts, and QA, you will work closely with Engineering, Operations, Supply, Workflow, and GDS partners to transform how we manage fulfillment, ticketing, and actionâtoâinvoice across global markets. You will define the longâterm vision for Order Management, shaping modular and costâeffective architecture while balancing regional needs with global platforms. This role plays a critical part in automation initiatives, including roadmap planning around legacy system replacement, and acts as the central voice for Order Management across both business and technology.
Key elements of the role include:
- Owning product strategy, vision, and roadmap for Order Management
- Driving automation, touchless invoicing, and fulfillment optimisation
- Leading multiple squads with strong agile practices, OKRs, and delivery cadence
- Partnering with senior stakeholders to redesign workflows and remove operational bottlenecks
- Communicating progress and outcomes through demos, leadership reviews, and workshops
About you
You are an experienced technical product leader who thrives in complex, global environments. You are comfortable owning platformâlevel products, influencing across a matrixed organisation, and translating strategic vision into scalable delivery. You bring a strong understanding of postâbooking, fulfillment, or automation ecosystems and enjoy working at the intersection of technology, operations, and customer experience.
You will have:
- 6+ years' experience in product management or platform ownership, ideally within travel, fulfillment, or automation
- Proven experience with XMLâbased fulfillment platforms, ticketing systems, or invoicing automation
- Experience leading multiple squads and working with distributed, crossâfunctional teams
- Strong knowledge of GDS flows, Compleat (or equivalent), Dynamics 365, and agent workflows
- The ability to think strategically while confidently defining technical and architectural building blocks
You are:
- Outcomeâdriven, resilient, and comfortable navigating ambiguity
- Skilled at balancing global scale with regional complexity
- A clear and confident communicator in English, able to engage both technical and nonâtechnical stakeholders
Your benefits...
- Tick destinations off your bucket list with our discounts on travel and accommodation.
- Enjoy 25 Days Off per year plus 5 Compensation days!
- Learn a new language with our free language learning platform (Global Exam).
- Employee Retention Share Scheme through Equate Plus.
- Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).
- Enjoy our discounts with GymApp.
- Complementary coffee, drinks, snacks and fruits at our Barcelona office location.
- A strong focus on professional development to support you in the evolution of your career.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Order Management Technical Lead Product Manager in London employer: Flight Centre Travel Group
Contact Detail:
Flight Centre Travel Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Order Management Technical Lead Product Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their mission, especially in tech and automation.
â¨Tip Number 3
Practice your pitch! You should be able to clearly explain your background and how it relates to the Order Management role. Keep it concise and engaging.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Order Management Technical Lead Product Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Order Management Technical Lead Product Manager role. Highlight relevant experience in product management, especially in travel and automation, and donât forget to showcase your leadership skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre the perfect fit for this role. Mention specific projects or achievements that align with the job description and show us your passion for transforming the business travel industry.
Showcase Your Technical Skills: Since this role involves technical aspects, make sure to highlight your experience with XML-based fulfillment platforms and ticketing systems. We want to see how your technical knowledge can drive our automation initiatives!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs the best way for us to receive your application and keep track of it. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at Flight Centre Travel Group
â¨Know Your Product Inside Out
As an Order Management Technical Lead Product Manager, you need to be well-versed in the specifics of order management systems and automation. Brush up on your knowledge of XML-based fulfillment platforms and ticketing systems, as well as the latest trends in the travel industry. This will help you answer technical questions confidently and demonstrate your expertise.
â¨Showcase Your Leadership Skills
You'll be leading cross-functional teams, so it's crucial to highlight your experience in managing multiple squads. Prepare examples of how you've successfully driven projects in agile environments, focusing on your ability to influence stakeholders and remove operational bottlenecks. This will show that you're not just a technical expert but also a capable leader.
â¨Communicate Clearly and Confidently
Since you'll be engaging with both technical and non-technical stakeholders, practice articulating complex ideas in simple terms. Use clear examples from your past experiences to illustrate your points. This will help you connect with your interviewers and demonstrate your communication skills, which are vital for this role.
â¨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about challenges you've encountered in previous roles, particularly around automation and fulfillment optimisation. Be ready to discuss how you approached these challenges and the outcomes, showcasing your strategic thinking and resilience.
