At a Glance
- Tasks: Lead and motivate Accounts Receivable teams to enhance customer experience and manage risks.
- Company: Join Flight Centre Travel Group, a global leader in travel with a vibrant culture.
- Benefits: Enjoy a supportive work environment, competitive salary, and opportunities for growth.
- Other info: Flexible working options and a commitment to employee wellbeing.
- Why this job: Be part of a passionate team that loves travel and values its people.
- Qualifications: Experience in accounts receivable management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
Role Summary
The Head of Accounts Receivable will oversee all of the Accounts Receivable teams in Corporate. Their primary purpose is to lead, motivate and maximise their teams’ potential to ensure that they are providing the best experience for our customers, as well as mitigating the risk of customer defaults.
What You’ll Do
- Ensure customer statements are delivered accurately and within agreed timeframes
- Oversee the timely and accurate allocation of customer receipts prior to statement distribution
- Manage customer queries and ensure all responses are handled within agreed SLAs
- Develop and implement strategies for customers operating outside approved trading parameters
- Keep key internal stakeholders informed of customer risk
Head of Accounts Receivable - London, UK (Mat Cover) employer: Flight Centre Travel Group
At Flight Centre Travel Group, we pride ourselves on being a vibrant and inclusive workplace where our employees, affectionately known as 'Flighties', thrive. With a strong focus on employee wellbeing and growth, we offer numerous opportunities for professional development and a supportive culture that celebrates diversity. Located in the heart of London, our team enjoys a dynamic environment that fosters collaboration and innovation, making it an ideal place for passionate travel lovers to build their careers.
Contact Details:
Flight Centre Travel Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Accounts Receivable - London, UK (Mat Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at Flight Centre Travel Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We love our people, so show us how you align with our philosophy and how you can contribute to making Flight Centre an even better place to work.
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. We want to see your personality shine through, so be genuine and let your passion for travel and accounts receivable come across!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in joining our Flighties family.
We think you need these skills to ace Head of Accounts Receivable - London, UK (Mat Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Head of Accounts Receivable role. Highlight your leadership experience and any achievements in accounts receivable management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the travel industry and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles, especially those related to customer queries or risk management. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our Flighties family!
How to prepare for a job interview at Flight Centre Travel Group
✨Know Your Numbers
As the Head of Accounts Receivable, you'll need to demonstrate a solid understanding of financial metrics. Brush up on key performance indicators related to accounts receivable and be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Leadership Skills
This role requires strong leadership abilities. Prepare examples of how you've motivated teams in the past, resolved conflicts, and maximised team potential. Think about specific strategies you've implemented that led to improved performance or customer satisfaction.
✨Understand Customer Experience
Since the role focuses on providing the best experience for customers, be prepared to discuss your approach to customer service. Share examples of how you've handled customer queries and ensured timely responses, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as managing customer defaults or developing strategies for customers outside approved trading parameters, and how you would tackle them.
