Group and Event Travel Coordinator - Maternity Cover in London

About FCM Meeting and Events

Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.

About the Role

We’re looking for a passionate and highly organised Group & Event Travel Coordinator to join our M&E Group Travel team on a maternity cover contract. In this role, you’ll deliver exceptional service to a diverse portfolio of multi‐corporate clients, ensuring every interaction reflects FCM’s high operational standards. You’ll work as part of a small, collaborative team, supporting clients with group air travel, venue sourcing, and wider group travel needs. Your ability to multitask, communicate clearly, and build strong relationships with both customers and suppliers will be key to your success.

A typical day could include managing group travel enquiries, sourcing venues, meeting SLAs, resolving service issues with enthusiasm, and ensuring all stakeholders are kept informed with clear, customer‐focused communication. You’ll also follow FCM’s systems and processes, maximise preferred suppliers, and work towards KPIs that support both service excellence and commercial performance. This role is ideal for someone who thrives under pressure, enjoys variety, and takes pride in delivering outstanding customer experiences.

About You

You’re someone who brings energy, professionalism, and a genuine passion for customer service. You understand the value of every client interaction and know how to deliver proactive, high‐quality support.

We’d love to hear from you if you have:

• Experience arranging travel — essential
• GDS experience— essential
• Group travel knowledge — desired
• Venue sourcing experience — desired
• Strong customer service background — essential

You’ll also bring:

• Excellent organisational and time‐management skills
• The ability to multitask and work to deadlines
• Strong communication skills, with a clear and professional style
• Confidence in influencing and persuading customers
• A collaborative, team‐focused mindset
• High attention to detail and the ability to interpret customer needs
• A proactive approach to learning, development, and adapting to change

If you’re target‐driven, eager to grow, and ready to make an impact during this maternity cover period, we’d love to meet you.

What’s in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in‐house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.