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- Tasks: Coordinate group travel and events, ensuring exceptional service for corporate clients.
- Company: Join a vibrant team at FCM Meetings & Events, part of Flight Centre Travel Group.
- Benefits: Enjoy exclusive travel discounts, career development, and a fun workplace culture.
- Why this job: Make an impact in the events industry while developing your skills in a dynamic environment.
- Qualifications: Experience in travel coordination and strong customer service skills are essential.
- Other info: Access to health plans, financial support, and exciting social events.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About FCM Meetings & Events
Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered awardâwinning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.
About the role
As a Group and Event Travel Coordinator, you will be responsible for delivering exceptional endâtoâend service to multiâcorporate clients within FCM Meetings & Events. Working as part of a small, specialist team, you will manage group travel and eventârelated travel requirements, ensuring every client experience is professional, proactive and aligned with FCM operational standards.
You will act as a key point of contact for clients and suppliers, coordinating group air travel, venue sourcing support, and complex group requirements. The role requires excellent organisational skills, the ability to manage multiple requests under pressure, and a strong focus on meeting service level agreements, turnaround times, and commercial targets.
In addition to customer delivery, you will contribute to business productivity by maximising preferred suppliers, working towards KPIs, and following FCM systems and processes. You will also be encouraged to actively develop your skills, engage with internal communications, and continuously improve your knowledge of FCM products, technology, and meetings & events services.
About you
You are a customerâfocused travel professional with experience or strong knowledge of travel coordination, ideally within group or events travel. You take pride in delivering outstanding service and building trusted relationships with clients and suppliers. You are organised, adaptable, and able to thrive in a fastâpaced environment where priorities can change.
You are confident communicating clearly and professionally, able to listen carefully to client requirements and translate them into effective solutions. You are commercially aware, target driven, and comfortable working towards KPIs while maintaining high service standards.
You are proactive in your own development, open to learning new systems and processes, and motivated to continuously improve. You work well as part of a team, demonstrate attention to detail, and are comfortable using travel technology and systems to deliver accurate and efficient outcomes.
Key experience and skills include:
- Experience or knowledge of arranging travel (essential)
- GDS experience (essential; Amadeus desirable)
- Group travel and/or venue sourcing experience (desirable)
- Strong customer service background
- Excellent time management, communication, and organisational skills
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our inâhouse travel team.
- Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industryârenowned social events: Experience our fun, industryârenowned culture with exciting social events such as monthly awards nights, global conferences, endâofâfinancialâyear balls, and more.
- Active Hour: Prioritise your wellâbeing with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronzeâlevel health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including companyâmatched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Group and Event Travel Coordinator in London employer: Flight Centre Travel Group
Contact Detail:
Flight Centre Travel Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Group and Event Travel Coordinator in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the events and travel industry. Attend networking events, join relevant groups on social media, and donât be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in group travel coordination and customer service. Share specific examples of how you've gone above and beyond in past roles to impress them.
â¨Tip Number 3
Be proactive! If you see a job that catches your eye, donât just wait for the application process to open. Reach out directly to the company through our website, express your interest, and ask if you can chat about the role. It shows initiative and can set you apart from other candidates.
â¨Tip Number 4
Stay organised! Keep track of all your applications, networking contacts, and follow-ups. Use tools or apps to manage your time effectively, especially when juggling multiple opportunities. This will help you stay on top of deadlines and ensure you donât miss any chances!
We think you need these skills to ace Group and Event Travel Coordinator in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Group and Event Travel Coordinator role. Highlight your relevant experience in travel coordination and customer service, and show us how you can bring your unique flair to our team!
Show Off Your Organisational Skills: In your application, give us examples of how you've managed multiple tasks under pressure. We want to see how you keep everything running smoothly, especially when juggling group travel and event requirements.
Communicate Clearly: Your written communication should reflect the professional and proactive approach we value at FCM Meetings & Events. Make sure your application is clear, concise, and free of errors â itâs your first chance to impress us!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands and shows us you're serious about joining our vibrant team!
How to prepare for a job interview at Flight Centre Travel Group
â¨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of travel coordination, especially in group and events travel. Familiarise yourself with FCM Meetings & Events and their services, as well as any relevant GDS systems like Amadeus. This will show your genuine interest and help you answer questions confidently.
â¨Showcase Your Organisational Skills
As a Group and Event Travel Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed complex requests under pressure. Highlight your time management skills and how you prioritise tasks to meet deadlines.
â¨Demonstrate Customer Focus
Be ready to discuss how you build relationships with clients and suppliers. Share specific instances where you went above and beyond to deliver exceptional service. This role is all about client satisfaction, so showcasing your customer service background will be key.
â¨Ask Insightful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team dynamics, the types of events you might coordinate, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
