Scott Dunn, a luxury tour operator, is seeking a strategic CRM and loyalty lead in London to own guest retention and repeat bookings. You will work across Scott Dunn, Scott Dunn Private, and Scott Dunn Explorers, aligning guest journeys with business goals and collaborating with Marketing, Sales and Guest Relations to improve the post-booking experience.
The role blends strategic planning with hands-on execution, focusing on segmentation, data analysis (NPS, booking data), and personalized guest
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Global CRM & Retention Lead in London employer: Flight Centre Travel Group
Flight Centre Travel Group is an exceptional employer that fosters a collaborative and innovative work culture, allowing you to thrive in your role as Global Invoicing Product Leader. With a strong emphasis on employee growth and development, you will have access to numerous opportunities for professional advancement while working remotely, ensuring a healthy work-life balance. Join us to be part of a dynamic team that values data-driven decision-making and regulatory compliance in the exciting travel industry.
Contact Details:
Flight Centre Travel Group Recruitment Team
