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For Companies At a Glance
- Tasks: Coordinate group travel and events, ensuring exceptional service for diverse clients.
- Company: Join a vibrant events agency with a collaborative culture and award-winning perks.
- Benefits: Exclusive travel discounts, career development, health cash plan, and wellness challenges.
- Why this job: Make an impact in a dynamic role while enjoying a fun, supportive work environment.
- Qualifications: Experience in arranging travel and strong customer service skills are essential.
- Other info: Flexible working hours and opportunities for personal growth await you.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About FCM Meetings & Events
Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don’t just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.
About the Role
We’re looking for a passionate and highly organised Group & Event Travel Coordinator to join our M&E Group Travel team on a maternity cover contract. In this role, you’ll deliver exceptional service to a diverse portfolio of multi‑corporate clients, ensuring every interaction reflects FCM’s high operational standards.
You’ll work as part of a small, collaborative team, supporting clients with group air travel, venue sourcing, and wider group travel needs. Your ability to multitask, communicate clearly, and build strong relationships with both customers and suppliers will be key to your success.
A typical day could include managing group travel enquiries, sourcing venues, meeting SLAs, resolving service issues with enthusiasm, and ensuring all stakeholders are kept informed with clear, customer‑focused communication. You’ll also follow FCM’s systems and processes, maximise preferred suppliers, and work towards KPIs that support both service excellence and commercial performance. This role is ideal for someone who thrives under pressure, enjoys variety, and takes pride in delivering outstanding customer experiences.
About You
You’re someone who brings energy, professionalism, and a genuine passion for customer service. You understand the value of every client interaction and know how to deliver proactive, high‑quality support.
We’d love to hear from you if you have:
- Experience arranging travel — essential
- GDS experience— essential
- Group travel knowledge — desired
- Venue sourcing experience — desired
- Strong customer service background — essential
You’ll also bring:
- Excellent organisational and time‑management skills
- The ability to multitask and work to deadlines
- Strong communication skills, with a clear and professional style
- Confidence in influencing and persuading customers
- A collaborative, team‑focused mindset
- High attention to detail and the ability to interpret customer needs
- A proactive approach to learning, development, and adapting to change
If you’re target‑driven, eager to grow, and ready to make an impact during this maternity cover period, we’d love to meet you.
What’s in it for you
Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in‑house travel team.
Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Group and Event Travel Coordinator - Maternity Cover employer: Flight Centre Travel Group
Contact Detail:
Flight Centre Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group and Event Travel Coordinator - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to your connections in the events and travel industry. Attend networking events, join relevant online groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in group travel coordination and customer service. Bring examples of your past successes to the table – it’s all about making a memorable impression!
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly with a friendly email expressing your interest and how you can add value to their team. It shows initiative and could set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, you’ll be one step closer to joining our vibrant team at FCM Meetings & Events!
We think you need these skills to ace Group and Event Travel Coordinator - Maternity Cover
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see that you genuinely care about delivering exceptional customer service and have a real interest in group and event travel.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in arranging travel and customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your key points without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with FCM Meetings & Events!
How to prepare for a job interview at Flight Centre Travel Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of group travel and venue sourcing. Familiarise yourself with FCM Meetings & Events and their approach to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Group and Event Travel Coordinator, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised tasks and met deadlines, as this will demonstrate your ability to thrive under pressure.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, practice articulating your thoughts clearly and professionally. Use specific examples to illustrate how you've effectively communicated with clients or team members in the past, especially in resolving service issues.
✨Be Proactive and Enthusiastic
Show your passion for customer service by being proactive in your responses. Share instances where you went above and beyond for a client or took the initiative to improve a process. Your enthusiasm for the role and the company will leave a positive impression on the interviewers.
