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- Tasks: Coordinate group travel and events, ensuring exceptional service for multi-corporate clients.
- Company: Join FCM Meetings & Events, a vibrant agency that brings the world together through events.
- Benefits: Enjoy exclusive travel discounts, career development, and a fun, social workplace culture.
- Why this job: Make a real impact in the events industry while developing your skills in a dynamic environment.
- Qualifications: Experience in travel coordination and strong customer service skills are essential.
- Other info: Be part of a supportive team with excellent career growth opportunities and well-being initiatives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About FCM Meetings & Events
Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award‑winning work perks. We don’t just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.
About the role
As a Group and Event Travel Coordinator, you will be responsible for delivering exceptional end‑to‑end service to multi‑corporate clients within FCM Meetings & Events. Working as part of a small, specialist team, you will manage group travel and event‑related travel requirements, ensuring every client experience is professional, proactive and aligned with FCM operational standards. You will act as a key point of contact for clients and suppliers, coordinating group air travel, venue sourcing support, and complex group requirements. The role requires excellent organisational skills, the ability to manage multiple requests under pressure, and a strong focus on meeting service level agreements, turnaround times, and commercial targets. In addition to customer delivery, you will contribute to business productivity by maximising preferred suppliers, working towards KPIs, and following FCM systems and processes. You will also be encouraged to actively develop your skills, engage with internal communications, and continuously improve your knowledge of FCM products, technology, and meetings & events services.
About you
You are a customer‑focused travel professional with experience or strong knowledge of travel coordination, ideally within group or events travel. You take pride in delivering outstanding service and building trusted relationships with clients and suppliers. You are organised, adaptable, and able to thrive in a fast‑paced environment where priorities can change. You are confident communicating clearly and professionally, able to listen carefully to client requirements and translate them into effective solutions. You are commercially aware, target driven, and comfortable working towards KPIs while maintaining high service standards. You are proactive in your own development, open to learning new systems and processes, and motivated to continuously improve. You work well as part of a team, demonstrate attention to detail, and are comfortable using travel technology and systems to deliver accurate and efficient outcomes.
Key experience and skills include:
- Experience or knowledge of arranging travel (essential)
- GDS experience (essential; Amadeus desirable)
- Group travel and/or venue sourcing experience (desirable)
- Strong customer service background
- Excellent time management, communication, and organisational skills
What’s in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in‑house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry‑renowned social events: Experience our fun, industry‑renowned culture with exciting social events such as monthly awards nights, global conferences, end‑of‑financial‑year balls, and more.
- Active Hour: Prioritise your well‑being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze‑level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company‑matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Group and Event Travel Coordinator employer: Flight Centre Travel Group
Contact Detail:
Flight Centre Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group and Event Travel Coordinator
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events and travel industry. Attend networking events, join relevant online groups, and don’t be shy to reach out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, be ready to talk about your experience in group travel coordination. Bring examples of how you've delivered exceptional service and managed complex requests under pressure.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in travel and event management. Whether it’s through online courses or industry webinars, showing that you’re committed to your professional development can really impress potential employers.
We think you need these skills to ace Group and Event Travel Coordinator
Some tips for your application 🫡
Show Off Your Travel Coordination Skills: When you're writing your application, make sure to highlight any experience you have in travel coordination, especially in group or events travel. We want to see how you've managed complex travel arrangements and delivered exceptional service!
Be Clear and Professional: Communication is key in this role! Use clear and professional language in your application to demonstrate your ability to communicate effectively. Remember, we’re looking for someone who can listen to client needs and translate them into solutions.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. Show us why you’re the perfect fit for our team at FCM Meetings & Events.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our vibrant culture!
How to prepare for a job interview at Flight Centre Travel Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of travel coordination, especially in group and events travel. Familiarise yourself with FCM Meetings & Events and their services, as well as any relevant GDS systems like Amadeus. This will show that you're genuinely interested and prepared.
✨Showcase Your Organisational Skills
As a Group and Event Travel Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed complex requests under pressure. Highlight your time management skills and how you prioritise tasks effectively.
✨Communicate Clearly
During the interview, practice clear and professional communication. Listen carefully to any questions and respond thoughtfully. You might even want to prepare a few questions of your own about the role or the company culture to demonstrate your engagement.
✨Emphasise Customer Focus
Since this role is all about delivering exceptional service, be ready to discuss how you've built trusted relationships with clients and suppliers in the past. Share specific examples of how you've gone above and beyond to meet client needs and ensure satisfaction.
