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For Companies At a Glance
- Tasks: Drive customer success and growth while building strong relationships with key clients.
- Company: Join Corporate Traveller, a leading brand in business travel innovation.
- Benefits: Enjoy exclusive travel discounts, career development, and vibrant social events.
- Why this job: Make a real impact in the travel industry while growing your career.
- Qualifications: Experience in customer management and strong communication skills.
- Other info: Be part of a supportive, inclusive culture with excellent career pathways.
The predicted salary is between 36000 - 60000 £ per year.
At Corporate Traveller, we’re on a mission to take business travel to the next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG’s most successful brands globally. Our mission is to make the end-to-end travel experience faster, simpler, and easier for our customers and to demonstrate ongoing value to decision-makers, travellers, and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. At our core, we believe that together we can do anything.
As a Customer Success Manager for Corporate Traveller, your purpose will be to drive customer profitability, retention, and growth. You will contribute new business and achieve maximum revenue for your team by ensuring the adaptation of Corporate Traveller across your portfolio of key clients. A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers.
Qualifications
- Experience in customer/account management
- Ability to clearly articulate knowledge about products, services, and value propositions to customers
What’s in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity, and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.
Applications close: 30 Jan 2026 GMT Standard Time
Customer Success Manager employer: Flight Centre Travel Group
Contact Detail:
Flight Centre Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Corporate Traveller on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Corporate Traveller’s mission and values, and think about how your experience in customer/account management aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your knowledge about products and services clearly, just like you would with a client. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Corporate Traveller family.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers and driving success. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in customer/account management and how it aligns with our mission at Corporate Traveller. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to articulate your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Flight Centre Travel Group
✨Know Your Stuff
Before the interview, make sure you understand Corporate Traveller's mission and values. Familiarise yourself with their services and how they benefit clients. This will help you articulate how your experience in customer/account management aligns with their goals.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples of how you've successfully maintained client relationships in the past. Highlight specific instances where you’ve driven customer profitability and retention.
✨Demonstrate Your Value Proposition
Be ready to discuss how you can showcase the value of Corporate Traveller to clients. Think about how you would approach reviewing a client's business needs and optimising services. This shows you’re proactive and focused on delivering results.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to customer success and how they measure client satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
