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- Tasks: Lead global operations for client meetings and events, ensuring exceptional delivery and efficiency.
- Company: Join FCM Meetings & Events, a vibrant agency that connects the world through unforgettable events.
- Benefits: Enjoy exclusive travel discounts, career development, and a fun, engaging workplace culture.
- Why this job: Make a real impact in a dynamic role while working with a global team of experts.
- Qualifications: 5+ years in operations leadership, event management experience, and strong financial analysis skills.
- Other info: Flexible work environment with excellent growth opportunities and a focus on employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
The Global Operations Leader ensures exceptional delivery of the client's global meeting and events programme through strategic optimisation, operational excellence, and continuous improvement. This role defines and implements strategies, methodologies, and processes that drive efficiency, cost-effectiveness, and superior service delivery across all client event operations worldwide. As the primary client-facing operational lead, this position is responsible for governance, risk management, and performance enhancement across the entire programme lifecycle.
About FCM Meeting and Events: Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about 'getting together' - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don’t just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.
The Role:
- Serve as the primary point of contact for client service components and issues related to meetings and events programme operations.
- Develop and implement global operational strategies and policies to drive efficiency and productivity across the client's entire M&E programme.
- Drive the optimisation of global budgets and control expenses to ensure cost-effectiveness aligned to the client's global savings targets.
- Identify and mitigate risks in operational processes and develop contingency plans.
- Collect and analyse client data to provide actionable insights and improve service delivery.
- Manage and coordinate global supply chain and logistics operations to ensure year-over-year 3rd party vendor cost and relationship efficiencies.
- Monitor and analyse key performance indicators (KPIs) and operational metrics to identify areas for improvement.
- Oversee daily operations across all regions, ensuring smooth and efficient execution of processes and key service deliverables.
- Lead, mentor, and develop a global team of operational team members that support the delivery of programme goals and service excellence.
- Work closely with cross-functional teams, such as sales, marketing, finance, and senior leadership, to achieve programme goals.
- Lead/sponsor business improvement projects across the client's global network.
Qualifications:
- 5+ years of experience in a similar client facing operations leadership role.
- Proven experience in meetings and events management, preferably in a global environment.
- Strong proficiency in Microsoft Office suite with advanced skills.
- Experience with event management technology systems.
- Demonstrated ability in budget management and financial analysis.
- Industry knowledge of travel, tourism events, groups & meetings.
- Project management experience with complex, multi-stakeholder initiatives.
- Experience managing global teams across multiple locations and time zones.
- Background in client relationship management and stakeholder communication.
- Background in Life sciences is advantageous.
Qualifications:
- Tertiary level qualification in related field.
- Professional certifications in event management, project management, or operations preferred.
What’s in it for you:
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: Clear career pathways and resources to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events.
- Active Hour: An hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services.
- Health & Wellbeing Challenges: Monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services.
- And Much More: Additional benefits including company-matched charitable donations, an excellent pension scheme, share options, and more.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Global Operations Leader - Client Meetings and Events Programme in City of London employer: Flight Centre Travel Group
Contact Detail:
Flight Centre Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Operations Leader - Client Meetings and Events Programme in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend conferences, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, make sure to highlight your experience in managing global operations and optimising event processes. Use real examples to demonstrate how you've driven efficiency and improved service delivery.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss how you handle risks and challenges in event management. Think of specific situations where you’ve had to develop contingency plans or manage complex stakeholder relationships. This will showcase your problem-solving skills and operational excellence.
We think you need these skills to ace Global Operations Leader - Client Meetings and Events Programme in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client-facing operations and event management. We want to see how your skills align with our mission of delivering exceptional global meetings and events.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven efficiency and improved service delivery in past roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our vibrant culture, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Flight Centre Travel Group
✨Know Your Stuff
Make sure you understand the ins and outs of global operations, especially in client meetings and events. Brush up on strategies for optimisation and operational excellence, as well as any recent trends in the industry. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your leadership in client-facing operations. Highlight your experience with budget management, risk mitigation, and performance enhancement. Use metrics to back up your achievements – numbers speak volumes!
✨Ask Smart Questions
Come prepared with insightful questions about their current challenges and future goals. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Think about asking how they measure success in their events programme.
✨Be a Team Player
Since this role involves leading a global team and collaborating with various departments, emphasise your teamwork skills. Share examples of how you've successfully worked with cross-functional teams in the past, and be ready to discuss how you would foster collaboration in this new role.
