At a Glance
- Tasks: Elevate mid-office systems and drive operational improvements through analysis and collaboration.
- Company: Join a dynamic team at Flight Centre Travel Group, committed to inclusivity and support.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Contribute to a diverse workplace where everyone feels welcomed and respected.
- Why this job: Make a real impact by enhancing systems and supporting users in a collaborative setting.
- Qualifications: 2+ years of mid-office experience and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
ABOUT THE OPPORTUNITY
Step into a dynamic, problem-solving role where you’ll elevate mid-office systems and drive meaningful operational improvements.
As part of a collaborative Mid-Office Support team, you’ll work closely with Technology and Finance to enhance system performance, streamline processes, and support end users.
This is your opportunity to influence business outcomes through system enhancements, testing, and user enablement.
If you enjoy analysing data, improving systems, and making an impact, this role is for you.
KEY RESPONSIBILITIES
- Lead and manage system testing processes, environments, and plans
- Identify and implement continuous process and system enhancements
- Maintain and configure mid-office systems including transactions, product groups, and user access
- Coordinate and execute system upgrades, enhancements, and maintenance activities
- Perform system, application, and data analysis to drive improvements
- Collaborate with developers and business stakeholders to implement solutions
- Support user acceptance testing and regression testing activities
- Provide helpdesk support for front-end system queries and invoicing issues
- Deliver training to system users across Finance and the wider business
- Monitor and resolve system queries within agreed SLAs
- Maintain user documentation and procedures
- Identify efficiencies and improvements within mid-office operations
- Support team deliverables and contribute to broader Finance initiatives
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
EXPERIENCE & QUALIFICATIONS
- Strong problem-solving and time management skills
- Proven success in previous roles
- Excellent organisational skills and attention to detail
- Strong analytical and communication skills
- Ability to influence, challenge, and improve business processes
- Proactive, self-motivated, and adaptable to change
- Minimum 2 years mid-office experience
- Knowledge and experience of Protas
- Comprehensive knowledge and experience of GDS
Our number one philosophy is Our people.
Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Please advise us about accommodation needs at any point by contacting our Recruitment Team at Recruitment RSA@flightcentre. co. za
Applications close
- 26 Jul 2026 GMT Daylight Time
- #J-18808-Ljbffr
Dynamics Mid-Office Systems Analyst - Support employer: Flight Centre Careers Job Listings
Scott Dunn is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and passion for luxury travel thrive. With a strong focus on employee growth, we provide ongoing training and development opportunities, ensuring our team members can excel in crafting unforgettable experiences for our discerning guests. Join us to be part of a dedicated team that values outstanding service and fosters meaningful relationships in the world of luxury travel.
Contact Details:
Flight Centre Careers Job Listings Recruitment Team
