At a Glance
- Tasks: Lead operations for our digital wallet, driving user adoption and optimising financial accuracy.
- Company: Join Zymix, the ultimate lifestyle ecosystem for the digital generation.
- Benefits: Enjoy private healthcare, free snacks, weekly happy hours, and a competitive salary.
- Other info: Be part of a small, dynamic team with direct access to leadership.
- Why this job: Shape a groundbreaking product for Gen-Z while working in a vibrant Soho office.
- Qualifications: 5-8 years in fintech operations with proven growth in digital wallets.
The predicted salary is between 70000 - 90000 £ per year.
About Zymix
Zymix is the definitive lifestyle ecosystem for the digital generation, bridging the gap between social connection and real-world experience. Transcending the "Super App" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover AI-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.
About the role
We are looking for a high-energy, data-driven Head of Operations, Wallet to lead the core financial engine of our global Super App. This role is focused on the operational integrity, liquidity management, and scaling of our digital wallet ecosystem. Your mission is to build a powerhouse wallet infrastructure that resonates with millions of users and to execute aggressive growth strategies that convert "idle balances" into "active ecosystem transactions". The ideal candidate lives and breathes fintech operations, understands the psychology of digital value exchange, and has a proven track record of managing large-scale wallet or ledger systems for tech products or digital platforms.
What You'll Own
- Develop and execute operational strategies across our wallet infrastructure to drive massive user adoption and direct fund-in/fund-out traffic.
- Lead the creation, documentation, and maintenance of Standard Operating Procedures (SOPs) for wallet reconciliations, settlement cycles, and user balance adjustments to ensure consistent execution.
- Establish a governance framework to regularly audit wallet ledger workflows, ensuring that team operations are optimized for maximum financial accuracy and efficiency.
- Lead the end-to-end management of high-impact wallet lifecycles (P2P transfers, merchant settlements, and rewards distribution) that align with our Super App's multi-service ecosystem (e.g., Finance, Lifestyle, Delivery, etc.).
- Analyse wallet KPIs (Wallet Penetration, Velocity of Money, Rejection Rates) to optimize operational performance.
- You will be responsible for the ROI of wallet-to-service conversion funnels.
- Foster a loyal internal culture of accuracy through proactive engagement with the Finance and Risk teams to manage daily reconciliations and float requirements.
- Work closely with the Product and Growth teams to align wallet features with new service launches and seasonal promotions.
What You'll Bring
Must-haves
- 5–8+ years of hands-on experience in fintech operations, digital wallets, or payment ledgers, preferably within the FinTech or mobile app industries.
- You must have successful case studies demonstrating significant growth in wallet active users and measurable improvements in reconciliation efficiency.
- Deep technical knowledge of digital ledger technology, closed/open-loop systems, and wallet-to-merchant settlement flows.
- Strong experience in establishing SOPs and governance models within a fast-scaling financial tech environment.
- Ability to translate complex transactional metrics into actionable business insights for senior leadership.
- A "Super App" moves fast; you need to be comfortable switching gears between different service verticals and target demographics.
Nice-to-haves
- Fluency in Chinese is a bonus.
Why Zymix
- Build a category-defining product for UK and European Gen-Z from day one.
- Small senior team, direct access to leadership, fast decision-making.
- Private healthcare through AXA from day 1, including group income protection and group life cover.
- Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
- Competitive salary (DOE) + benefits package.
Head of Operations, Wallet in Slough employer: Flicknmix Ltd
Zymix is an exceptional employer that offers a dynamic work environment in the heart of Soho, fostering innovation and collaboration among a small, dedicated senior team. With a focus on employee well-being, we provide private healthcare from day one, along with a competitive salary and a vibrant office culture that includes free breakfast, snacks, and weekly happy hours. Join us to build a groundbreaking product for the digital generation while enjoying ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations, Wallet in Slough
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Flicknmix Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Operations, Wallet in Slough
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Flicknmix Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Flicknmix Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Flicknmix Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Flicknmix Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Flicknmix Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Flicknmix Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
