At a Glance
- Tasks: Lead payment operations and optimise our global Super App's financial engine.
- Company: Zymix, a lifestyle ecosystem for the digital generation.
- Benefits: Private healthcare, free snacks, competitive salary, and vibrant office culture.
- Other info: Join a small team with direct access to leadership and fast decision-making.
- Why this job: Shape a category-defining product for Gen-Z and drive seamless user experiences.
- Qualifications: 5-8+ years in payment operations with proven success in FinTech or E-commerce.
The predicted salary is between 70000 - 90000 € per year.
About Zymix
Zymix is the definitive lifestyle ecosystem for the digital generation, bridging the gap between social connection and real-world experience. Transcending the "Super App" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover AI-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.
The Role
We are looking for a high-energy, data-driven Head of Operations, Payment to lead the financial engine of our global Super App. This role is focused on the tactical execution and optimisation of our payment infrastructure. Your mission is two-fold: to build a powerhouse payment ecosystem that resonates with millions of users and to execute aggressive optimisation strategies that convert "transactions" into "seamless user experiences".
The ideal candidate lives and breathes payment orchestration, understands the psychology of checkout conversion, and has a proven track record of managing large-scale financial operations for tech products or digital platforms.
What You'll Own
- Develop and execute payment operations strategies across global markets to drive massive transaction volume and direct App Store/Play Store revenue.
- Lead the creation, documentation, and maintenance of Standard Operating Procedures (SOPs) for payment processing, reconciliations, and vendor management to ensure consistent execution.
- Lead the end-to-end management of high-impact payment lifecycles (settlements, payouts, and chargeback management) that align with our Super App's multi-service ecosystem (e.g., Finance, Lifestyle, Delivery, etc.).
- Analyse financial KPIs (Success Rates, Transaction Costs, Interchange Fees) to optimize payment performance. You will be responsible for the ROI of the payment-to-settlement conversion funnels.
- Foster loyal relationships with payment gateways, banks, and card schemes through proactive engagement and organizing regular performance reviews.
- Work closely with the Product and Growth teams to align payment methods with new feature launches and seasonal promotions.
What You'll Bring
Must-haves
- 5–8+ years of hands-on experience in payment operations or treasury, preferably within the FinTech, E-commerce, or mobile app industries.
- You must have successful case studies demonstrating significant improvements in payment success rates and measurable spikes in operational efficiency.
- Deep technical knowledge of payment orchestration, card schemes, and alternative payment methods (APMs).
- Strong experience in establishing SOPs and governance models within a fast-scaling tech environment.
- Ability to translate complex financial metrics into actionable business insights for senior leadership.
- A "Super App" moves fast. You need to be comfortable switching gears between different service verticals and global target demographics.
Nice-to-haves
- Background in working with global markets or leading multi-regional payment campaigns.
- Fluency in Chinese is a bonus.
Why Zymix
- Build a category-defining product for UK and European Gen-Z from day one.
- Small senior team, direct access to leadership, fast decision-making.
- Private healthcare through AXA from day 1. Including group income protection and group life cover.
- Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
- Competitive salary (DOE) + benefits package.
Head of Operations, Payment in London employer: Flicknmix Ltd
Zymix is an exceptional employer that offers a dynamic work environment where innovation meets community engagement. As the Head of Operations for Payment, you will play a pivotal role in shaping a category-defining product for the digital generation while enjoying direct access to leadership and a vibrant office culture in Soho. With competitive salaries, private healthcare from day one, and a focus on employee growth, Zymix is committed to fostering a workplace that prioritises authenticity and seamless collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations, Payment in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Zymix and its payment operations. Understand their mission and how your skills can help them build that powerhouse payment ecosystem. Tailor your answers to show how you can optimise their payment infrastructure and enhance user experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. Focus on articulating your experience in payment orchestration and how you’ve driven operational efficiency in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zymix team and being part of their exciting journey.
We think you need these skills to ace Head of Operations, Payment in London
Some tips for your application 🫡
Show Your Passion for Payments:When you're writing your application, let your enthusiasm for payment operations shine through! We want to see that you live and breathe this stuff. Share specific examples of how you've improved payment processes in the past – it’ll make your application stand out.
Be Data-Driven:Since this role is all about optimising payment performance, make sure to highlight your experience with data analysis. Use numbers and metrics to back up your achievements. We love seeing how you've turned data into actionable insights that have driven success!
Tailor Your SOP Experience:We’re keen on candidates who can establish and maintain Standard Operating Procedures (SOPs). In your application, detail your experience with SOPs in fast-paced environments. Show us how you’ve created consistency and efficiency in payment operations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
How to prepare for a job interview at Flicknmix Ltd
✨Know Your Payment Operations Inside Out
Before the interview, dive deep into payment operations and orchestration. Familiarise yourself with the latest trends in FinTech and how they apply to Zymix's Super App model. Be ready to discuss specific strategies you've implemented in the past that led to improved payment success rates.
✨Showcase Your Data-Driven Mindset
Zymix is looking for someone who can analyse financial KPIs effectively. Prepare examples of how you've used data to optimise payment performance in previous roles. Bring along any case studies that demonstrate your ability to translate complex metrics into actionable insights.
✨Demonstrate Your Leadership Skills
As a Head of Operations, you'll need to lead teams and manage relationships with various stakeholders. Think of instances where you've successfully built SOPs or managed high-impact payment lifecycles. Be ready to share how you fostered collaboration between different departments to achieve common goals.
✨Be Ready to Adapt
Zymix operates in a fast-paced environment, so show that you're comfortable switching gears. Prepare to discuss how you've navigated changes in service verticals or target demographics in the past. Highlight your flexibility and willingness to embrace new challenges as they arise.
