At a Glance
- Tasks: Provide hands-on IT support and manage tech setups for a vibrant team.
- Company: Join Zymix, the ultimate lifestyle ecosystem for the digital generation.
- Benefits: Enjoy private healthcare, free snacks, and a competitive salary.
- Other info: Work in a lively Soho office with direct access to leadership.
- Why this job: Be part of a dynamic team redefining the platform economy for Gen-Z.
- Qualifications: Proficient in Apple and Windows systems, with great communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Zymix is the definitive lifestyle ecosystem for the digital generation, bridging the gap between social connection and real‑world experience. We are redefining the platform economy by prioritising authenticity, community, and friction‑free living.
About the role
We are seeking a proactive, Mandarin speaking IT Support Specialist to join our growing team. You will be the go‑to technical expert for local and remote employees, ensuring smooth day‑to‑day operations. This role is highly hands‑on, blending traditional service desk troubleshooting with modern MDM management, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure.
What you'll own
- Daily IT Support & On/Offboarding
- Daily Helpdesk: Serving as the friendly, go‑to person for all daily staff tech issues (Wi‑Fi drops, password resets, printer issues, access to files).
- New Starter Onboarding: Managing the end‑to‑end tech setup for new hires.
- Offboarding: Revoking app access, collecting their hardware, and securely wiping devices for reuse.
- Account Management: Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe.
- Ticket System Setup & Management
- Setup: Setting up and managing a lightweight, easy‑to‑use ticketing tool.
- Basic Automation: Setting up simple rules for urgent requests.
- Short Guides (How‑Tos): Writing brief, jargon‑free guides for the team.
- Device Control: Using a basic MDM tool to push out company software and security settings to all devices.
- Security & Updates: Ensuring all staff laptops are encrypted and automatically installing critical system updates.
- Asset Tracking: Keeping a simple log of who has what laptop, monitor, and phone.
- Office Setup & Workplace Technology
- Desk & Desk Infrastructure: Assembling, cable‑managing, and maintaining physical desk setups.
- Meeting Room Tech: Making sure our meeting rooms and video screens work perfectly.
- Office Internet: Checking that the office Wi‑Fi is fast and reliable.
- Server & Network Setup: Configuring and maintaining our small, physical on‑site tech closet.
What you'll bring
- Technical Skills
- Operating Systems: Comfortable managing both Apple MacBooks and Windows laptops.
- MDM & Tickets: Experience using any standard MDM software and a basic ticketing system.
- Hardware Savvy: Happy working with physical hardware.
- Soft Skills & Location Requirements
- Friendly & Patient: Great communication skills—no tech‑snobbery.
- Self‑Starter: Comfortable managing your own time and prioritising tasks.
- London‑Based: Able to work from our central London offices and occasionally travel between them.
Why Zymix
- Build a category‑defining product for UK and European Gen‑Z from day one.
- Small senior team, direct access to leadership, fast decision‑making.
- Private healthcare through AXA from day 1.
- Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
- Competitive salary (DOE) + benefits package.
IT Support Specialist employer: Flicknmix Ltd
Zymix is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those looking to make a meaningful impact in the tech industry. With a focus on employee growth, you will have direct access to leadership and opportunities to shape innovative products for the digital generation. Enjoy a dynamic Soho office environment with perks like private healthcare, free breakfast, and weekly happy hours, all while being part of a small, agile team that values authenticity and community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flicknmix Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flicknmix Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flicknmix Ltd!
✨Direct Apply to Flicknmix Ltd
Let's not forget to apply directly through the Flicknmix Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flicknmix Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flicknmix Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flicknmix Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
