At a Glance
- Tasks: Lead payment operations and optimise our global Super App's financial engine.
- Company: Zymix, a lifestyle ecosystem for the digital generation.
- Benefits: Private healthcare, free snacks, competitive salary, and vibrant office culture.
- Other info: Join a small team with direct access to leadership and fast decision-making.
- Why this job: Shape a category-defining product for Gen-Z and drive impactful payment strategies.
- Qualifications: 5-8+ years in payment operations with proven success in optimising financial performance.
The predicted salary is between 60000 - 80000 € per year.
About Zymix
Zymix is the definitive lifestyle ecosystem for the digital generation, bridging the gap between social connection and real-world experience. Transcending the 'Super App' model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover AI-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.
The Role
We are looking for a high-energy, data-driven Head of Operations, Payment to lead the financial engine of our global Super App. This role is focused on the tactical execution and optimisation of our payment infrastructure. Your mission is two-fold: to build a powerhouse payment ecosystem that resonates with millions of users and to execute aggressive optimisation strategies that convert transactions into seamless user experiences.
The ideal candidate lives and breathes payment orchestration, understands the psychology of checkout conversion, and has a proven track record of managing large-scale financial operations for tech products or digital platforms.
What You’ll Own
- Develop and execute payment operations strategies across global markets to drive massive transaction volume and direct App Store/Play Store revenue.
- Lead the creation, documentation, and maintenance of Standard Operating Procedures (SOPs) for payment processing, reconciliations, and vendor management to ensure consistent execution.
- Lead the end-to-end management of high-impact payment lifecycles (settlements, payouts, and chargeback management) that align with our Super App’s multi-service ecosystem (e.g., Finance, Lifestyle, Delivery, etc.).
- Analyse financial KPIs (Success Rates, Transaction Costs, Interchange Fees) to optimize payment performance. You will be responsible for the ROI of the payment-to-settlement conversion funnels.
- Foster loyal relationships with payment gateways, banks, and card schemes through proactive engagement and organizing regular performance reviews.
- Work closely with the Product and Growth teams to align payment methods with new feature launches and seasonal promotions.
What You’ll Bring
Must-haves
- 5–8+ years of hands-on experience in payment operations or treasury, preferably within the FinTech, E-commerce, or mobile app industries.
- You must have successful case studies demonstrating significant improvements in payment success rates and measurable spikes in operational efficiency.
- Deep technical knowledge of payment orchestration, card schemes, and alternative payment methods (APMs).
- Strong experience in establishing SOPs and governance models within a fast-scaling tech environment.
- Ability to translate complex financial metrics into actionable business insights for senior leadership.
- A 'Super App' moves fast. You need to be comfortable switching gears between different service verticals and global target demographics.
Nice-to-haves
- Background in working with global markets or leading multi-regional payment campaigns.
- Fluency in Chinese is a bonus.
Why Zymix
- Build a category-defining product for UK and European Gen-Z from day one.
- Small senior team, direct access to leadership, fast decision-making.
- Private healthcare through AXA from day 1, including group income protection and group life cover.
- Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour, and more.
- Competitive salary (DOE) + benefits package.
Head of Operations, Payment employer: Flicknmix Ltd
Zymix is an exceptional employer that offers a dynamic work environment in the heart of Soho, where innovation meets lifestyle. As the Head of Operations for Payment, you will be part of a small, agile team with direct access to leadership, enabling fast decision-making and impactful contributions from day one. With competitive salaries, private healthcare, and a vibrant office culture featuring free meals and weekly social events, Zymix prioritises employee well-being and growth, making it an ideal place for those looking to shape the future of digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations, Payment
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Zymix and its payment operations. Understand their Super App model and think about how your experience aligns with their goals. Bring specific examples of how you've improved payment processes in the past – this will show you're the right fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. Focus on articulating your achievements in payment operations clearly and confidently, so you can impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Zymix team. Let’s make that dream job happen!
We think you need these skills to ace Head of Operations, Payment
Some tips for your application 🫡
Show Your Passion for Payments:When you're writing your application, let your enthusiasm for payment operations shine through! We want to see how much you love the world of payments and how you've made an impact in your previous roles.
Be Data-Driven:Since this role is all about optimising payment performance, make sure to highlight your experience with data analysis. Share specific examples of how you've used data to drive improvements in payment success rates or operational efficiency.
Tailor Your SOP Experience:We’re keen on candidates who have established Standard Operating Procedures (SOPs). In your application, detail your experience in creating and maintaining SOPs, especially in fast-paced environments like FinTech or E-commerce.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Zymix.
How to prepare for a job interview at Flicknmix Ltd
✨Know Your Payment Operations Inside Out
Before the interview, dive deep into payment operations and orchestration. Familiarise yourself with the latest trends in FinTech and how they apply to user experiences. Be ready to discuss specific strategies you've implemented that improved payment success rates.
✨Showcase Your Data-Driven Mindset
Prepare to share examples of how you've used data to drive decisions in your previous roles. Highlight any KPIs you've tracked and how you optimised payment performance based on those insights. This will demonstrate your analytical skills and ability to translate metrics into actionable strategies.
✨Demonstrate Your Leadership Skills
As a Head of Operations, you'll need to lead teams effectively. Think of instances where you've successfully managed cross-functional teams or projects. Be ready to discuss how you fostered relationships with stakeholders, such as payment gateways and banks, to achieve common goals.
✨Align with Zymix's Vision
Research Zymix's mission and values thoroughly. Be prepared to articulate how your experience aligns with their goal of creating a seamless user experience within a Super App. Show enthusiasm for their innovative approach and be ready to suggest ideas that could enhance their payment ecosystem.
