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- Tasks: Lead user experience for ZYMIX, ensuring every interaction is seamless and engaging.
- Company: Join ZYMIX, the AI-native social super-app designed for Gen Z.
- Benefits: Equity in a growing startup, direct access to founders, and a collaborative office environment.
- Other info: Build your own team and make a significant impact from day one.
- Why this job: Shape the future of social apps and create real connections for university students.
- Qualifications: 5+ years in consumer product or UX, strong opinions on app design, and bilingual skills.
The predicted salary is between 70000 - 90000 £ per year.
About ZYMIX
ZYMIX is the AI-native social super-app built for Gen Z to Live the Un-grid — a place where university students escape the algorithm fatigue of legacy platforms and find real moments, real people, real campuses. We are launching across UK universities in 2026 with one goal: 5 million users, 35% four-week retention, and a community Gen Z actually wants to belong to. We are building the company we wish existed: opinionated about design, ruthless about user trust, and a little allergic to mediocrity.
Why this role exists
Every great consumer product is held together by one stubborn voice that refuses to ship anything that confuses, patronises, or wastes a user's time. We do not yet have that voice — and we are already paying for it. You will own how every ZYMIX user feels — from the first push notification through onboarding, the first DM, a forced upgrade, a payment, all the way to account deletion. You are the last person standing between our product and the user, and you take that personally.
What you will do
- Touchpoint gatekeeping. Every piece of user-facing copy, modal, push notification, email, App Store screenshot, and customer-support script ships only with your sign-off. You hold the pen on tone, clarity, and dignity.
- Experience audits. Every month, you walk the core journeys end-to-end — signup, first chat, friend discovery, upgrade, payment, complaint, deletion — and produce a prioritised remediation list for Product and Engineering. Nothing rots in silence.
- Root-cause ownership. When complaints land in support, when the App Store rating dips, when a Reddit thread goes sideways — you are the one who traces it back, files the bug, rewrites the copy, or escalates the architecture problem. You close the loop.
- Compliance and brand floor. GDPR, the UK Children's Code, brand voice, and accessibility are non-negotiable. You enforce the floor; Product and Growth dance above it.
- OKR integration. You translate experience into numbers the company tracks — NPS, App Store rating, D1 uninstall rate, support-ticket volume, sentiment delta after major releases — and you defend those numbers in every Growth OKR review.
You are probably right for this if:
- You have 5+ years in consumer product, UX, or product marketing, with at least one product scaled past 1 million DAU.
- You have owned the copy, flows, and pixels of a real consumer product — not just a design system, not just research decks.
- You speak fluent English and conversational Mandarin (ZYMIX is a UK product with a Hangzhou-shaped supply chain — bilingual is real here, not a tick-box).
- You have strong opinions about consumer apps and can articulate why an Instagram, BeReal, or Strava decision was brilliant or catastrophic.
- You read user complaints for fun, and your phone is full of side-quest apps you are auditing in your head.
- You can write copy that a 19-year-old at UCL will actually read.
- You are comfortable arguing with founders, engineers, and designers — and being argued back at.
You are probably not right for this if:
- You want a role that is purely strategy decks and no shipping.
- Your background is B2B SaaS or enterprise software.
- You believe UX equals wireframes and you outsource the writing.
- You need a fully-formed team on Day 1 (you will build it, starting with you).
What we offer
- Meaningful equity in an early-stage, venture-backed company with a clear path to scale.
- On-site at our London office, 5 days a week — we believe great consumer products are built shoulder-to-shoulder, in the same room.
- Direct exposure to the founders, CGMO, and Chairman — this is not a layered org.
- Real ownership — you will be the first and only person with this remit, with a budget and headcount roadmap once you are in.
Head of User Experience, Growth in City of London employer: Flicknmix Ltd
Contact Detail:
Flicknmix Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of User Experience, Growth in City of London
✨Tip Number 1
Get to know the company inside out! Research ZYMIX, its mission, and its products. Understanding their vision will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where ZYMIX might be present. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common UX scenarios. Think about how you'd handle user complaints or improve a product's experience. Show them you can think on your feet and have strong opinions about user experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the ZYMIX team and ready to make an impact from day one.
We think you need these skills to ace Head of User Experience, Growth in City of London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and passion for user experience. Don't just regurgitate your CV; tell us why you care about creating a product that resonates with Gen Z.
Show Your Work: Include examples of your past work that demonstrate your ability to own the user experience. Whether it's copy you've written or projects you've led, we want to see how you've made an impact in previous roles. Make it easy for us to understand your journey!
Tailor Your Application: Make sure to align your application with our mission and values. Highlight your opinions on consumer apps and how they relate to ZYMIX. Show us that you understand what we're building and how you can contribute to our vision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Flicknmix Ltd
✨Know Your User
Before the interview, dive deep into understanding Gen Z and their preferences. Familiarise yourself with current trends in social apps and think about how ZYMIX can stand out. Being able to discuss user behaviour and preferences will show that you’re not just a UX expert but also a user advocate.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve owned the user experience end-to-end. Highlight instances where your decisions directly impacted user satisfaction or retention. This will demonstrate your capability to take on the responsibility of being the voice for ZYMIX users.
✨Be Ready to Debate
ZYMIX values strong opinions, so don’t shy away from discussing your views on consumer apps. Be prepared to articulate why certain design choices are effective or not. This shows you can engage in constructive discussions with founders and engineers, which is crucial for this role.
✨Understand Compliance and Brand Voice
Brush up on GDPR, the UK Children’s Code, and accessibility standards. Be ready to discuss how you would enforce these while maintaining a strong brand voice. Showing that you can balance compliance with creativity will set you apart as a candidate who understands the bigger picture.