Receptionist

Receptionist – GP Practice\n

Location: Brighton
Contract Type: Full-Time
Salary: Competitive
Start Date: As soon as possible

About the Role\n

We are recruiting a friendly and organised Receptionist to join a busy and supportive GP Practice in Brighton.

This is an excellent opportunity for someone who enjoys working in a patient-facing environment and takes pride in delivering excellent customer service within primary care.

As the first point of contact for patients, you will play a key role in ensuring the smooth day-to-day running of the practice while providing a welcoming and professional experience for all visitors and callers.

Key Responsibilities\n

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  Greet patients and visitors in a professional and compassionate manner

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  Manage incoming calls and respond to patient enquiries efficiently

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  Book, amend, and cancel appointments using the clinical system

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  Process repeat prescription requests and incoming correspondence

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  Maintain accurate patient records and update demographic details

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  Support administrative duties including scanning, filing, and document management

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  Liaise with GPs, clinicians, and the wider practice team

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  Ensure confidentiality and compliance with NHS information governance standards

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What We’re Looking For\n

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  Previous reception or customer service experience

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  Excellent communication and interpersonal skills

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  Strong organisational and IT skills

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  Ability to remain calm and professional in a busy environment

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  Team player with a positive and patient-focused approach

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Desirable\n

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  Previous GP surgery or NHS experience

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  Familiarity with EMIS, SystmOne, or similar clinical systems

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  Understanding of NHS appointment processes and medical terminology

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What’s on Offer\n

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  Supportive and friendly practice environment

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  Opportunity to develop within primary care services

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  Ongoing training and development opportunities

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  Flexible working arrangements may be considered

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  Stable and rewarding role within a community-focused practice

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