At a Glance
- Tasks: Be the friendly face of our practice, helping patients with appointments and queries.
- Company: Join a supportive primary care team dedicated to patient care.
- Benefits: Earn £13.68 an hour with full-time hours and a chance to grow.
- Other info: Flexible shifts with opportunities for evenings and weekends.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and IT proficiency are essential.
The predicted salary is between 28000 - 29000 £ per year.
Location: GP Practice / Primary Care Setting
Contract Type: Full-Time
Salary: £13.68 an hour
Start Date: As soon as possible
About the Role
We are recruiting a Patient Care Advisor to join a busy and supportive primary care team. This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Key Responsibilities
- Reception & Front Desk
- Welcome patients and visitors in a professional and approachable manner
- Manage appointment bookings, repeat prescriptions, and home visit requests
- Direct patients to the appropriate healthcare professional or service
- Administrative Support
- Handle incoming and outgoing communications
- Process scanning, filing, and data entry tasks
- Manage online requests via SystmConnect and clinical systems such as SystmOne
- Communication
- Provide clear, effective communication with patients, carers, and clinical staff
- Maintain confidentiality and handle sensitive information appropriately
- Operational Duties
- Support opening and closing of the premises
- Ensure adherence to security protocols
- Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
What We're Looking For
- Strong communication and interpersonal skills
- Confident IT skills, including use of clinical systems
- Ability to remain calm and organised in a fast-paced environment
- A proactive and flexible approach to team working
- Commitment to confidentiality, equality, and professional standards
Desirable
- Experience working in an NHS or primary care setting
- Knowledge of SystmOne or similar clinical systems
- NVQ Level 2/3 in Customer Service or Business Administration
- Understanding of NHS processes and medical terminology
Patient Care Advisor in Preston employer: Flexzo
As a Patient Care Advisor in our GP Practice, you will be part of a dedicated and compassionate team that prioritises patient care and support. We offer a collaborative work culture where your contributions are valued, alongside opportunities for professional growth within the NHS framework. Enjoy a fulfilling career in a primary care setting that not only provides competitive pay but also fosters a supportive environment for both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Preston
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Flexzo for the Patient Care Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Advisor in Preston
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Flexzo, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Flexzo, and how you can make a difference!
How to prepare for a job interview at Flexzo
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Flexzo.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Flexzo appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Flexzo supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
