At a Glance
- Tasks: Be the friendly voice for patients, managing appointments and providing essential support.
- Company: Join a busy and supportive primary care team making a difference in healthcare.
- Benefits: Earn £13.68 an hour with full-time hours and a chance to grow your skills.
- Other info: Flexible shifts with opportunities for evenings and weekends.
- Why this job: Make a real impact by helping patients navigate their healthcare journey.
- Qualifications: Strong communication skills and confident IT abilities are a must.
The predicted salary is between 31500 - 38500 £ per year.
Are you the right applicant for this opportunity? Find out by reading through the role overview below.
Location: GP Practice / Primary Care Setting
Contract Type: Full-Time
Salary: £13.68 an hour
Start Date: As soon as possible
About the Role
We are recruiting a Patient Care Advisor to join a busy and supportive primary care team. This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Key Responsibilities
- Reception & Front Desk
- Welcome patients and visitors in a professional and approachable manner
- Manage appointment bookings, repeat prescriptions, and home visit requests
- Direct patients to the appropriate healthcare professional or service
- Administrative Support
- Handle incoming and outgoing communications
- Process scanning, filing, and data entry tasks
- Manage online requests via SystmConnect and clinical systems such as SystmOne
- Communication
- Provide clear, effective communication with patients, carers, and clinical staff
- Maintain confidentiality and handle sensitive information appropriately
- Operational Duties
- Support opening and closing of the premises
- Ensure adherence to security protocols
- Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
What We’re Looking For
- Strong communication and interpersonal skills
- Confident IT skills, including use of clinical systems
- Ability to remain calm and organised in a fast-paced environment
- A proactive and flexible approach to team working
- Commitment to confidentiality, equality, and professional standards
Desirable
- Experience working in an NHS or primary care setting
- Knowledge of SystmOne or similar clinical systems
- NVQ Level 2/3 in Customer Service or Business Administration
- Understanding of NHS processes and medical terminology
Adult Social Care Telephone Advisor in Preston employer: Flexzo
As a Child and Family Practitioner in Harrow, you will join a supportive practice that values flexibility and work-life balance, offering 5-7 sessions per week tailored to your availability. With a straightforward booking process and a collaborative team environment, this role provides an excellent opportunity for professional growth while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Adult Social Care Telephone Advisor in Preston
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Flexzo just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Flexzo. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Adult Social Care Telephone Advisor in Preston
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Adult Social Care Telephone Advisor role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Flexzo, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Flexzo
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Flexzo, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Flexzo, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
