Job Description Receptionist – GP Practice\n Location: Brighton Contract Type: Full-Time Salary: Competitive Start Date: As soon as possible \n About the Role\n We are recruiting a friendly and organised Receptionist to join a busy and supportive GP Practice in Brighton. \n This is an excellent opportunity for someone who enjoys working in a patient-facing environment and takes pride in delivering excellent customer service within primary care. \n As the first point of contact for patients, you will play a key role in ensuring the smooth day-to-day running of the practice while providing a welcoming and professional experience for all visitors and callers. \n Key Responsibilities\n \n \nGreet patients and visitors in a professional and compassionate manner\n \n \nManage incoming calls and respond to patient enquiries efficiently\n \n \nBook, amend, and cancel appointments using the clinical system\n \n \nProcess repeat prescription requests and incoming correspondence\n \n \nMaintain accurate patient records and update demographic details\n \n \nSupport administrative duties including scanning, filing, and document management\n \n \nLiaise with GPs, clinicians, and the wider practice team\n \n \nEnsure confidentiality and compliance with NHS information governance standards\n \n\n What We’re Looking For\n \n \nPrevious reception or customer service experience\n \n \nExcellent communication and interpersonal skills\n \n \nStrong organisational and IT skills\n \n \nAbility to remain calm and professional in a busy environment\n \n \nTeam player with a positive and patient-focused approach\n \n\n Desirable\n \n \nPrevious GP surgery or NHS experience\n \n \nFamiliarity with EMIS, SystmOne, or similar clinical systems\n \n \nUnderstanding of NHS appointment processes and medical terminology\n \n\n What’s on Offer\n \n \nSupportive and friendly practice environment\n \n \nOpportunity to develop within primary care services\n \n \nOngoing training and development opportunities\n \n \nFlexible working arrangements may be considered\n \n \nStable and rewarding role within a community-focused practice\n \n
