At a Glance
- Tasks: Welcome patients, manage calls, and keep the practice running smoothly.
- Company: Friendly GP Practice in Brighton with a supportive team.
- Benefits: Competitive salary, ongoing training, and flexible working options.
- Other info: Join a community-focused practice with great career growth potential.
- Why this job: Make a difference in patient care while developing your skills.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
We are recruiting a friendly and organised Receptionist to join a busy and supportive GP Practice in Brighton. This is an excellent opportunity for someone who enjoys working in a patient-facing environment and takes pride in delivering excellent customer service within primary care.
As the first point of contact for patients, you will play a key role in ensuring the smooth day-to-day running of the practice while providing a welcoming and professional experience for all visitors and callers.
Key Responsibilities- Greet patients and visitors in a professional and compassionate manner
- Manage incoming calls and respond to patient enquiries efficiently
- Book, amend, and cancel appointments using the clinical system
- Process repeat prescription requests and incoming correspondence
- Maintain accurate patient records and update demographic details
- Support administrative duties including scanning, filing, and document management
- Liaise with GPs, clinicians, and the wider practice team
- Ensure confidentiality and compliance with NHS information governance standards
- Previous reception or customer service experience
- Excellent communication and interpersonal skills
- Strong organisational and IT skills
- Ability to remain calm and professional in a busy environment
- Team player with a positive and patient-focused approach
- Previous GP surgery or NHS experience
- Familiarity with EMIS, SystmOne, or similar clinical systems
- Understanding of NHS appointment processes and medical terminology
- Supportive and friendly practice environment
- Opportunity to develop within primary care services
- Ongoing training and development opportunities
- Flexible working arrangements may be considered
- Stable and rewarding role within a community-focused practice
Receptionist in Hove employer: Flexzo
Join our vibrant GP Practice in Brighton, where we prioritise a supportive and friendly work environment for our team. As a Receptionist, you'll benefit from ongoing training and development opportunities, ensuring your growth within primary care services while making a meaningful impact on patient care. Enjoy the stability of a rewarding role in a community-focused setting, with the potential for flexible working arrangements to suit your lifestyle.
